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SYED WAQAS, manager at Chicago airport, is the worst manager, created worst experience to most of the passengers.He tried to make money on cabin baggage of women and laptop bags, by weighing cables, hand bags. He is rude towards passengers.

He made me to pay 125$ for my hand bag weight. I would request a refund for that amount.

Also threatened that he will allow us to board and will hand over the passengers to airport security. Which is disgusting and heartening to see airlines cause trouble to passengers from different countries.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $125. srujana is overall dissatisfied with Etihad Airways. The most disappointing about etihad airways baggage policy at Etihad Airways was service and greediness in making money illegally , but reviewer liked airlines frequency. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Etihad Airways.

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Etihad Airways Verified Representative


That doesn't sound right. Could you email us your detailed experience and also your booking reference to, so our Guest Relations team can investigate the matter for you?

Thanks for reaching out. *JP

to EtihadHelp Peachtree City, Georgia, United States #1083649

Hi, It is sounding hard for you. That is what happened.

Almost 10 -12 passengers argued for the trouble caused by the manager. Some argued and payed , some kept on discussing for the reason, as they are not carrying any much.

Please check the last minute payment details happened on that day, for the flight from Chicago to abu dhabi. Almost at the end of boarding time.

to Skanda #1088580

Hi Skanda, we understand this upset and would like to help, if you are able to send us the details as requested earlier to our social media email address we will be able to take a look at this for you.

Please accept our apologies for any inconvenience caused and we hope to hear from you soon *GW

to Skanda #1088581
Etihad Airways Verified Representative

Hi Skanda, we understand your frustrations and we would like to help. Have you sent this over to our social media email address as requested?

We will have our team take a look at this for you and advise accordingly.

We hope to hear from you soon and apologise for any inconvenience caused *GW

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