Knowing the heavy traffic in Kolkata, I did an online checking before my flight, "just in case" as I do everytime.
And this day it happened, we stayed stuck 4h in the traffic.
With my boarding card in hand, I took my small bag and ran to the airport (in rain and mud...)
When I arrived the counter was closed, but still 50min before the ***.
Infortunately Etihad crew didn't let me in, saying that I have to go to the counter. But why? I have a boarding card, my seat is on my name, and no luggage to drop in the plane... No sir, it's Kolkata airport rule...
I am ok with rules, as long as you tell it in advance (that the online checkin is absolutely useless)
under wich law is Etihad airlines? In France the company has an obligation to inform its customer.
I am very upset about losing this flight, empty airport, nobody to let me in, it's scandalous
Product or Service Mentioned: Etihad Airways Customer Care.
Reason of review: lack of information.
Monetary Loss: $1000.
Preferred solution: Full refund.
I liked: Reply to mails.
I didn't like: Lack of information at online checkin, Mail hard to find, Nobody to talk to on the phone.