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I have spent an incredible large amount of time submitting proof of evidence and communicating with the baggage claim team. After 4 months of me emailing them and waiting for a reply, they finally responded and agreed to pay the reimbursement for a new baggage.

I supplied all required forms (Reference 543538) but never received the $150 we agreed upon for the damaged baggage. I have emailed the baggage claim team, many times with no response. I initially lodged the baggage claim form in April and this is still ongoing 6 months later!!!! I am still waiting and emailing them regurlarly.

I am incredibly disappointed about this customer service.

We travelled business class Australia-Germany and expected a positive experience. but this is below standard and unacceptable.

Product or Service Mentioned: Etihad Airways Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Company wrote 1 public responses to the review from Oct 11, 2017.
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Etihad Airways Verified Representative

Hello, we are sorry to hear about your case.

We will contact our Baggage Claims Team and ask them to settle the claim and contact you. *Ela

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