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I have spent an incredible large amount of time submitting proof of evidence and communicating with the baggage claim team.After 4 months of me emailing them and waiting for a reply, they finally responded and agreed to pay the reimbursement for a new baggage.

I supplied all required forms (Reference 543538) but never received the $150 we agreed upon for the damaged baggage. I have emailed the baggage claim team, many times with no response. I initially lodged the baggage claim form in April and this is still ongoing 6 months later!!!! I am still waiting and emailing them regurlarly.

I am incredibly disappointed about this customer service.

We travelled business class Australia-Germany and expected a positive experience.but this is below standard and unacceptable.

Review about: Etihad Airways Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

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EtihadHelp
#1379424
Etihad Airways Verified Representative

Hello, we are sorry to hear about your case.

We will contact our Baggage Claims Team and ask them to settle the claim and contact you. *Ela

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