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Hi,

This is regarding my recent Flight with Etihad Airways. I was told it is a great airline to fly so I booked a flight in January. The Flight number was EY 326. There were several problems with the flight, not just baggage.

First, the on board service was very poor. I had to ask 2-3 times for a beverage and was served only once. I was traveling with a cold and fever and needed to take my medicines. I could not take them without water and was unable to get this on time.

Second, upon arrival in Bangalore, I discovered that the lock on my back has been removed. I was told that it might have broken by accident at the airport due to mishandling but that was not the case. The airline has to take responsibility for this and at least tape up the bag. This was also not done. I checked the bag at the airport and it seemed like some items were missing and that the bag had been opened. I had packed some items in the top with a blanket and these were found in the bottom.

Upon checking the bag in detail after I got back home, I discovered that there were some items missing. the bag was significantly lighter than I had packed it. the following items were missing:

โ€ข My Kindle

โ€ข A packet of Butter

โ€ข 2 USB connector cables

โ€ข Nikon Camera Charger

I would like the airline to take this complaint seriously. I am a working person and can attend to these matters only in the evening so please look into this complaint

Sumitra Sunder

Reason of review: Poor customer service.

Location: Bengaluru, Karnataka

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Thankfully they removed that lock on your "back." That must have been uncomfortable.

When you know you need to take medicine, the best thing is to buy a couple of waters at the airport before leaving so you would have it when needed.

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