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Etihad Airways - Flight Cancelled and Etihad did not communicate
Hi, My wife and 2 kids scheduled to travel on 29th July at Coimbatore to Los Angeles, when we reached desk to get the boarding pass, we received a shocking message saying the FLIGHT to Coimbatore to Bangalore (1st Leg) got cancelled a month and and Jet Airways said...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to hear about your situation. Please send us a private message with your booking reference or ticket number, so that we can look into it for you. You can...

#1325448
My luggage was delayed on both flights (in going and outgoing). I was flying from Riyadh to Brussels and I only received my luggage after 3 days. I was going to tomorrowland and stayed without my stuff for 3 days. On the way back to Riyadh, my luggage also did not make...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the delays. Please send an email to feedback@etihad.ae and our team will get back to you about it. *Marc

#1324129
Hi Etihad Team, I travelled from Hyderabad to Sacramento last week and it was a nightmare of a journey. I was returning back to USA from India and I boarded the flight from Hyderabad to Abu Dhabhi. At the check-in counter the etihad staff told me that they are unable...
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Anonymous
Anonymous

@Ethihad: I have posted in your website. Did not get a response yet.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to learn about this. We value your insights and need those to improve our services. In order for us to investigate this further, please share your experi...

#1315465
I lost my luggage while checking in .The staff who received our luggage and who was so rude and busy complaining to her colleague about everything sent our luggage whithout tags.The supervisor promised that he will find it and make sure that it will be with us on the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, if you have reported the bag missing you should have received a baggage reference (PIR) number. Please send us this number in a private message on one of our social med...

2.5
#1311280
I was on a flight from Chicago to Abu Dhabi on 6/11/2018 flying business class with the intention to fly to Russia for the World Cup on 6/13. Upon arrival in Abu Dhabi on 6/12 my bag never arrived, I immediately went to baggage claim and was told my bag was left in...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the issue with your bag. Please send us the case number of your correspondence in a Private message on one of our social media channels (Face...

1.0
I didn't like
  • Lack of feedback and communication
  • Not organized
  • Services and treatment towards customers or its passinger
#1311148
Dear Etihad Airways Customer Relation Department, Recently, I had the worst experience while traveling on American Airlines issued Ticket but check-in with Etihad Airways at HYD airport. My ticket is issued by American Airlines and clearly mentions that the second...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that. Please send us all details of this case along with your tickets and booking reference to feedback@etihad.ae so that our team can look into yo...

I didn't like
  • Absolutely bad experience
#1311006
I along with my family (5 ppl) travelled from YYZ - AUH - LHE on the 21st of Jun, 2018. I lost one piece of my luggage and after several calls, emails including authorization, claim & indemnity forms and involving the Canadian Transportation Agency I finally recieved...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that. Please send us your case number in a private message on one of our social media pages (Facebook, Instagram, Twitter) so that we can follow up...

2.3
#1310670
Hi sir/madam How are u. My brother are stuck on your air pots. Bcs thy losted his passport beg on your airport some one still it. And u ppl took 8 hours to found tht beg. Now my brother is stuck ther sins long time. U ppl should have been give him food and rest room so...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about this incident. If the passport is not available at the time of check in we are not able to provide any hotel accommodation or food voucher fo...

Anonymous
JB

What kind of gibberish is this?

#1309839
Spent two nights in airport n notices that ground staff from transfer desk, a young Philippino girl staff in that bar next to smoking room in terminal 1, say bad ones in English to her colleague behind the bar on two passengers and to my surprise since I've been...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about this. Our staff is trained to deliver excellent service and apologize if it was not the case. You can send your experience to feedback@etihad...

#1303201
Our kids 6 and 9 were traveling from US to Hyd India as unaccompanied minors were asked for Name, Age, Address and Phone number of their destination in India and also asked to sign something in the airport. Am not sure what they signed as we are not aware of a policy....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, in line with our policy, the form must be submitted with the contact details of parents or guardians who will pick up & drop off the minor.Please check out our websi...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, contact details of the Parent/Guardian are required in line with our unaccompanied minor service policy.Please take a look on https://www.etihad.com/en-ae/experience...

#1283499