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They charged me $300 for my cabin luggage even though it was a Delsey branded cabin luggage. I didn’t argue with them because I was late at the counter. But it was even got worse when upon arrival I didn’t get my luggage for which I paid $300. Anyhow that was my first...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, if your hand carry exceeds the maximum allowed dimensions of 50cm x 40cm x 25cm, or the weight of 7 kilos, you'll have to check it in. To enable us to investigate wh...

1.2
#1365024
we were stuck in Typhoon in Hong Kong and flighing back business class on the day, we travelled from London after paying £4666.00 they were not bothered about offering us a refund or any assistance apart from a flight 8 days later free of charge. We asked for Ethiad...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

It's never our intention to ruin your travel plans. Due to the weather disaster in Hong Kong, we have cancelled our flight on the 15th and 16th Sep and provided rebooking opti...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

It's never our intention to ruin your travel plans, due to the weather disaster in Hong Kong, we had to cancel our flight on the 15th and 16th Sep and provided free rebooking ...

#1359588
I suppose to travel by EY834 (AUH to HKG) on 11 Sep 18 by business class thru successful bid with the amount of $585 USD x 2 persons. However, due to the delay departure of the 1st Leg flight (EY96 IST to AUH), EY staff told me that my 2nd Leg travel will change from...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. Please send your case to feedback@etihad.ae so that our team can look into the case and get back to you via email. Thank you...

#1353437
On 8/26/2018, Etihad staff at Chengdu Shuangliu Airport refused to give me boarding pass because she said there was an issue about my passport photo. She said she had to contact US immigration officer to decide whether I can enter the US. However, when I asked her for...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you....

1.0
Chengdu, Sichuan
#1340783
I flew on Etihad from Islamabad, Pakistan to Toronto on July 12 via Abu Dhabi. When I collected my checked in bag at Pearson Airport, the lock was missing, bag handle ripped off and there was a gaping hole where the handle was attached to the bag. When I filed a claim...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, sorry to hear about that. Please send us a private message with your case number on any of our social media channels e.g. Facebook or Twitter, and I will look into i...

1.7
#1339669
Dear Sir / Madame: Greetings! We would like to ask for the criteria of scheduling the flights since some etihad flights are prioritized before our flight # 435 bound to Abu dhabi. We supposed to fly yesterday , August 17,2018 at 19:10Hr , however it was cancelled due...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Bernie, sorry we did not get back to you earlier. If you require any rebooking assistance , please call our contact centre on the numbers that are listed here https://www.e...

1.0
#1332612
Etihad Airways - Flight Cancelled and Etihad did not communicate
Hi, My wife and 2 kids scheduled to travel on 29th July at Coimbatore to Los Angeles, when we reached desk to get the boarding pass, we received a shocking message saying the FLIGHT to Coimbatore to Bangalore (1st Leg) got cancelled a month and and Jet Airways said...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to hear about your situation. Please send us a private message with your booking reference or ticket number, so that we can look into it for you. You can...

#1325448
My luggage was delayed on both flights (in going and outgoing). I was flying from Riyadh to Brussels and I only received my luggage after 3 days. I was going to tomorrowland and stayed without my stuff for 3 days. On the way back to Riyadh, my luggage also did not make...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the delays. Please send an email to feedback@etihad.ae and our team will get back to you about it. *Marc

#1324129
Hi Etihad Team, I travelled from Hyderabad to Sacramento last week and it was a nightmare of a journey. I was returning back to USA from India and I boarded the flight from Hyderabad to Abu Dhabhi. At the check-in counter the etihad staff told me that they are unable...
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Anonymous
Anonymous

@Ethihad: I have posted in your website. Did not get a response yet.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to learn about this. We value your insights and need those to improve our services. In order for us to investigate this further, please share your experi...

#1315465
I lost my luggage while checking in .The staff who received our luggage and who was so rude and busy complaining to her colleague about everything sent our luggage whithout tags.The supervisor promised that he will find it and make sure that it will be with us on the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, if you have reported the bag missing you should have received a baggage reference (PIR) number. Please send us this number in a private message on one of our social med...

2.5
#1311280