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Resolved
I have the worst experience with Etihad airways. Etihad lost my baggage and gave me a number to call JFK Etihad baggage services. I have been calling the given number for 7 days and no body picks up. I called the customer service every day and no one has even tried to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your baggage got lost. Please send us your baggage reference (PIR) number and we will follow up with our team where your baggage is. Thank you...

1.0
I didn't like
  • Lost luggage
  • Services and treatment towards customers or its passinger
  • Inability of etihad to track the luggage
#1437471
Resolved
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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konathamreddy_51
konathamreddy_51

Hi, My lawyer approached court in India, but, seems that the court notices cannot be served as you do not have any offices in India. It is very strange. It surprises me that h...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

1.0
#1368435
Resolved
I used as many as 12 airlines in the past. But, Etihad is worst, worst, worst. If there is any word more than WORST in english, that is Etihad airlines. I have posted my review around 2 months ago regarding my in-laws not being allowed to board (they are coming on...
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Anonymous
Anonymous

See you in the court.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Konath, thank you for reaching out to us.You may send us your case number and we have a look into it for you. *Isi

Ringway, England
#1253582
Resolved
My In-laws are flying to London from Hyderabad, India. They, in the past several times travelled to the UK on family visit visa on one way ticket with different airlines. This is the first time we used this undervalued Etihad airlines and bought one way ticket to...
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konathamreddy_51
konathamreddy_51

I have already complained to your CEO. I got reply from Abderrahim moutaouakil. Guest Relations Officer (Your reference - 621425). Abderrahim, too without any validity states ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to read that your in-laws faced issues while travelling with us. May we kindly ask you to provide some more details regarding your claims via our dedica...

1.0
Longford, England
#1196759
Resolved
Etihad Airways booking website allowed me to make additional payment to upgrade my Economy Saver ticket (which allows no refund upon cancellation) TO ECONOMY VALUE WHICH ALLOWS A REFUND. However, the airline refused to refund me when I want to cancel the ticket. Then...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We would like to help and have our team look into this for you. Kindly send us your case reference number and we will contact our team for an update.Please accept ...

1.7
I liked
  • Nice in-flight staffs and nice planes
I didn't like
  • Bad guest relations department service
  • Misleading booking website
#789341
Resolved
I was travelling from Chicago O hare to Abu dhabi on Jan 3 with my wife and infant daughter and was offloaded from kochi connection since the oncoming flight was delayed. I was stranded in airport for 18 hours. They did not provide me any accomodation ( I was having...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We are very sorry to hear of your experience outlined in you post. Please email your feedback along with booking details to socialmedia@etihad.ae so we can look int...

1.8
I didn't like
  • Airline service
  • Airline competency
  • Customer service
#589345

Contact Etihad Airways Customer Service

Mailing Address:
Etihad Airways
PO Box 35566
Abu Dhabi, Abu Dhabi
United Arab Emirates
Phone:
(888) 838-4423
All Etihad Airways Contacts

Etihad Airways Products and Services Reviews