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Etihad Airways booking website allowed me to make additional payment to upgrade my Economy Saver ticket (which allows no refund upon cancellation) TO ECONOMY VALUE WHICH ALLOWS A REFUND. However, the airline refused to refund me when I want to cancel the ticket. Then...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We would like to help and have our team look into this for you. Kindly send us your case reference number and we will contact our team for an update.Please accept ...

1.7
I liked
  • Nice in-flight staffs and nice planes
I didn't like
  • Misleading booking website
  • Bad guest relations department service
#789341
I was travelling from Chicago O hare to Abu dhabi on Jan 3 with my wife and infant daughter and was offloaded from kochi connection since the oncoming flight was delayed. I was stranded in airport for 18 hours. They did not provide me any accomodation ( I was having...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We are very sorry to hear of your experience outlined in you post. Please email your feedback along with booking details to socialmedia@etihad.ae so we can look int...

1.8
I didn't like
  • Airline competency
  • Airline service
  • Customer service
#589345