filters
state:
Show
city:
Show
product:
Show
MISSED BEING WITH CHILDREN ON XMAS DUE TO ETIHAD -VERY VERY DISAPPOINTING *** MUST READ*** I booked to fly with Etihad as they had the quickest total travel time. I paid significantly more to fly with ETIHAD due to the total travel time offered, which ended up being 35...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may forward your complaint to feedback@etihad.ae and our Guest Relations Team will be able to review it for you. *Isi

1.6
I didn't like
  • Worst experience
  • Etihad no care factor
  • Etihad staff attitude
#1179030
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I am totally disappointed of how Etihad Management's handled my complaint. The response below is totally insulting to say the least. I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways...
Read more
Anonymous
Siptain

Hi...trust me they just throw passenger bagage like anything without any fear sinece all the baggage handling is done by some other ground handling agency and they are least b...

Anonymous
Hasan Sherwani

which country you were travelling to and from. You can claim under Montreal Convention or EC261/2004. You must sue them in court otherwise they will not give you any money.

1.0
I didn't like
  • Mishandling of luggage
#1142339
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Hasan, since your case is from beginning of 2018, we are not able to assist anymore. We have checked your case and we saw that the denied boarding happened with airberlin, ...

Anonymous
Anonymous

Hi, sorry to hear about your experience. Please provide us with the case number to follow up with the case officer *Ali

1.3
I didn't like
  • Baggage management
  • Staff attitude
  • Changing my flight without notification
#1156365
Etihad Airways - Flight attendant / luggage checker misbehaving
Etihad Airways - Flight attendant / luggage checker misbehaving
dear sir, my name is shamim ara sumi.i am passenger of Etihad airways. normally every two month I am traveling bangladesh to New York for business and sightseeing purpose. i am extremely sorry to say that an incident was happen with me from jfk(New York) airport. one...
Read more
Anonymous
Artie

I hope you were able to return to Bangladesh.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Shamim, Thank you for letting us know about what happened at JFK airport. We will forward the information to our team so we can create a case for you. We'll investigate on ...

#1148739
am contacting you, as my complaint relating to a recent flight has not been responded to. This is not acceptable and I refuse to accept this as an outcome. To explain the complaint in more detail am extremely unhappy and discussed with the way myself and partner was...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Gabriella, we can see under your case that you were asked on 8 April 2016 for your booking details such as ticket number. Unfortunately we cannot see any response from y...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Gabriella, we are very sorry to hear about this incident and we apologize for the inconvenience that this has caused to you. Please send us your case number or your email a...

1.1
Ringway, England
#1183055
Etihad Airways - CHARGED TWOICE WELL I WAS BOOKING FLIGHT
Etihad Airways - CHARGED TWOICE WELL I WAS BOOKING FLIGHT
Hello admin on thursday 28/12/2017 i book ETIHAD AIRWAYS and after some hours i cancelle the flight then they send me email said. "Dear Guest, For security purposes, we are unable to complete your booking and your payment has been refunded. Your booking (Reference...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about this issue that your refund has not yet been processed. Thank you for writing to us via feedback. Our team will review the case now and ge...

I didn't like
  • Poor service onbooking fight time and complaint of any issue
#1159347
Im an Etihad Gold member# 100040018131, I had yesterday a very bad experience with Etihad Guest relation at Abu Dhabi airprt and I want to issue an official complaint. I have booked a ticket Abu Dhabi - London, Ref: ZWYJRF via tripair, as you see attached, the name...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Sally, we are sorry to hear about this issue. Please send us the details of the case again along with the pictures of your ticket which shows the name as you as stated to f...

#1187948
Etihad Airways the worst experience ever, obnoxious attitude and behaviour!!
Etihad Airways the worst experience ever, obnoxious attitude and behaviour!!
I had booked my travel from Mumbai to London via Abu Dhabi via Etihad Airways and have had the most horrible and horrid experience I have had in my lifetime of travelling across the world on various airlines. NEVER will I ever travel on Etihad Airways; even if I was...
Read more
Anonymous
Hamdi

I boarded Etihad to goto Abu Dhabi. I asked the Team Leader about whether or not I would need a visa to enter abu dhabi on my foreign passport. She said 'no'. So basically whe...

ZaheerMalim
ZaheerMalim

What a joke these guys at Etihad are... they have removed my post from their facebook page and disallowed my ability to write anything on their page. Great move to silence peo...

1.9
I didn't like
  • Rude customer services
  • No customer service
  • Delayed conveyance of luggage
#994772
Hi, I travelled on Etihad Airways flight EY 211 from New Delhi to Abu Dabhi on Feb 3 2018 and have a transfer to Washington DC. I booked 4 tickets for my wife and 2 kids with seat numbers 39 H&K and 40 H&K.(Boarding Passes attached) My daughter had an Apple iPad silver...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Our team informed us that your Ipad has been found and is with us. We will tell them to send it to Washington D.C. for you to collect it there. Our team will call you if they ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, did you lose the Ipad on the flight to Abu Dhabi or on the flight to Washington? We will check with our team if they have found the item then. *Marc

#1185895

Contact Etihad Airways

Mailing Address:
35566 , Head Office
Khalifa City A, United Arab Emirates
Phone:
(888) 838-4423
More
My name is Ravinder, resident of Hyderabad. I am not satisfied with the way Etihad is dealing with its customers. Their customer service is not trained well and are not responsive. I have the below query since September and followed up a number of times on emails. They...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Ravinder, thank you for reaching out to us. We can see under your case that your case officer has responded to you on 10 January 2018. Kindly check also your spam folder...