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I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, sorry to read about this. If you need any assistance from us, please send us a private message with your case number to any of our social media channels e.g. Faceboo...

1.0
#1368435
MISSED BEING WITH CHILDREN ON XMAS DUE TO ETIHAD -VERY VERY DISAPPOINTING *** MUST READ*** I booked to fly with Etihad as they had the quickest total travel time. I paid significantly more to fly with ETIHAD due to the total travel time offered, which ended up being 35...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may forward your complaint to feedback@etihad.ae and our Guest Relations Team will be able to review it for you. *Isi

1.6
I didn't like
  • Not getting to spend time with my family on christmas
  • Delayed flights
  • Worst experience
#1179030
I suppose to travel by EY834 (AUH to HKG) on 11 Sep 18 by business class thru successful bid with the amount of $585 USD x 2 persons. However, due to the delay departure of the 1st Leg flight (EY96 IST to AUH), EY staff told me that my 2nd Leg travel will change from...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. Please send your case to feedback@etihad.ae so that our team can look into the case and get back to you via email. Thank you...

#1353437
Hi Etihad Team, I travelled from Hyderabad to Sacramento last week and it was a nightmare of a journey. I was returning back to USA from India and I boarded the flight from Hyderabad to Abu Dhabhi. At the check-in counter the etihad staff told me that they are unable...
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Anonymous
Anonymous

@Ethihad: I have posted in your website. Did not get a response yet.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to learn about this. We value your insights and need those to improve our services. In order for us to investigate this further, please share your experi...

#1315465
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
My wife and I travelled from New York to Johannesburg with a layover in Abu Dhabi mid Feb. We checked in our luggage at JFK airport and only got it back in Johannesburg. We were shocked to see the state that our one suitcase was in. The front pocket was torn open, the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the damage of your bag. You can send the claim with the photos to our email address baggageclaims@etihad.ae If you have done that already ...

4.3
I liked
  • Meals
  • Comfortable aircraft
  • Inflight service
I didn't like
  • Lack of feedback and communication
  • Damaged baggage
  • Long lay-overs with no complementary hotel
#1204600
Etihad Airways - Flight Cancelled and Etihad did not communicate
Hi, My wife and 2 kids scheduled to travel on 29th July at Coimbatore to Los Angeles, when we reached desk to get the boarding pass, we received a shocking message saying the FLIGHT to Coimbatore to Bangalore (1st Leg) got cancelled a month and and Jet Airways said...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to hear about your situation. Please send us a private message with your booking reference or ticket number, so that we can look into it for you. You can...

#1325448
On 8/26/2018, Etihad staff at Chengdu Shuangliu Airport refused to give me boarding pass because she said there was an issue about my passport photo. She said she had to contact US immigration officer to decide whether I can enter the US. However, when I asked her for...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you....

1.0
Chengdu, Sichuan
#1340783
I was on a flight from Chicago to Abu Dhabi on 6/11/2018 flying business class with the intention to fly to Russia for the World Cup on 6/13. Upon arrival in Abu Dhabi on 6/12 my bag never arrived, I immediately went to baggage claim and was told my bag was left in...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the issue with your bag. Please send us the case number of your correspondence in a Private message on one of our social media channels (Face...

1.0
I didn't like
  • Lack of feedback and communication
  • Services and treatment towards customers or its passinger
  • Not organized
#1311148
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I am totally disappointed of how Etihad Management's handled my complaint. The response below is totally insulting to say the least. I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways...
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Anonymous
Siptain

Hi...trust me they just throw passenger bagage like anything without any fear sinece all the baggage handling is done by some other ground handling agency and they are least b...

Anonymous
Hasan Sherwani

which country you were travelling to and from. You can claim under Montreal Convention or EC261/2004. You must sue them in court otherwise they will not give you any money.

1.0
I didn't like
  • Mishandling of luggage
#1142339
They charged me $300 for my cabin luggage even though it was a Delsey branded cabin luggage. I didn’t argue with them because I was late at the counter. But it was even got worse when upon arrival I didn’t get my luggage for which I paid $300. Anyhow that was my first...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, if your hand carry exceeds the maximum allowed dimensions of 50cm x 40cm x 25cm, or the weight of 7 kilos, you'll have to check it in. To enable us to investigate wh...

1.2
#1365024