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Etihad Airways - Luggage weight issue
Flight EY485 Brisbane - Abu Dhabi and EY21 Abu Dhabi to Manchester. On the 27th June 2018 I was waiting to check in for my return flight from on your airline from Brisbane to Manchester via Abu Dhabi and was convinced all was under control & I was stressed only about...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we offer various fare choices that provide our guests with different baggage allowance, change and refund policy according to their needs. Feel free to send us a pri...

1.5
I didn't like
  • Custome service
  • Lot of inconvenience
  • Such an horrible experince
#1514417
Hi, I traveled from Islamabad to JFK via Etihad airways on Feb 7th, 2019. It was a connecting flight and had a stay in Abu-Dhabi. I had two bags 26 kg and 14 kg. At check in counter, representative weight both bags together and printed and attached tags on the bags....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, Please provide your RQID number so that we can investigate this further with our Baggage Team. Thank you. *Rose

1.8
I didn't like
  • Etihad no care factor
  • Services and treatment towards customers or its passinger
  • Rude customer services
#1516005
Resolved
I have the worst experience with Etihad airways. Etihad lost my baggage and gave me a number to call JFK Etihad baggage services. I have been calling the given number for 7 days and no body picks up. I called the customer service every day and no one has even tried to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your baggage got lost. Please send us your baggage reference (PIR) number and we will follow up with our team where your baggage is. Thank you...

1.0
I didn't like
  • Seriousness provided to the issue by etihad
  • Services and treatment towards customers or its passinger
  • Inability of etihad to track the luggage
#1437471
Resolved
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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konathamreddy_51
konathamreddy_51

Hi, My lawyer approached court in India, but, seems that the court notices cannot be served as you do not have any offices in India. It is very strange. It surprises me that h...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

1.0
#1368435
I travelled in Business class from Chicago to Abu Dhabi to Delhi in Etihad on 18th-19th Nov. My baggage was delayed by 4 days for which the customer care didnt care at all when I called many times a day and they never had any updates. They never reached out to me to...
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VigilantMountainLion872
VigilantMountainLion872

Even after more than a month, Etihad is still asking for receipts for the items that were burgled from my bag and just delaying things. It will be interesting to see if they w...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your bag has been delayed and that items are missing. Please send all details along with your baggage reference and booking reference to bagga...

1.0
I didn't like
  • Staff lying
#1406730
INHUMAN STAFF: This was my WORST EXPERIENCE that I’ve had with any airline. I have never come across such rude and inhuman staff ever! On 20th December, I had to board a flight at 9:05 Pm from Delhi’s Indra Gandhi International Airport to London. I had a layover at Abu...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, We're sorry to hear that you had an unpleasant experience at Delhi Airport. If you wish to lodge a formal complaint you can do so by visiting the feedback section on...

1.0
I didn't like
  • Custome service
  • Staffs
  • Paying for six flights that we were unable to take
#1429941
I fail to understand that how an airline can enjoy 5 starts rating when it has such poor customer feedback. I would not agree to 5 starts rating if even one department of the airline is not performing well. This put a serious question mark on the legitimacy of airline...
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OpenAppenzellerDog541
OpenAppenzellerDog541

Hi Marc, Your feedback is incomplete. You clearly didn’t pay attention to what I said above. You have missed several important points. 1)Yes, I get that she didn’t have the ha...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the experience of your wife. Our staff is trained to deliver excellent service and we apologise if it was not the case. In some cases a hard ...

1.4
#1405109
Featured
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
My wife and I travelled from New York to Johannesburg with a layover in Abu Dhabi mid Feb. We checked in our luggage at JFK airport and only got it back in Johannesburg. We were shocked to see the state that our one suitcase was in. The front pocket was torn open, the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the damage of your bag. You can send the claim with the photos to our email address baggageclaims@etihad.ae If you have done that already ...

4.3
I liked
  • Meals
  • Comfortable aircraft
  • Inflight service
I didn't like
  • Damaged baggage
  • Long lay-overs with no complementary hotel
  • Lack of feedback and communication
#1204600
Took the flight to and from MAA to New York and experienced terrible service. I am a diabetic passenger and there was not enough food available. It is required by my medical condition to have sufficient food/fruits. The flight took 2 hours to take off and was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your flight experience with us was not acceptable for you. We are providing at least 1 meal during the flight as well as snacks either after d...

1.0
#1434083

Contact Etihad Airways Customer Service

Mailing Address:
Etihad Airways
PO Box 35566
Abu Dhabi, Abu Dhabi
United Arab Emirates
Phone:
(888) 838-4423
All Etihad Airways Contacts

Etihad Airways Products and Services Reviews

Did not Connect to the call Sad
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Please visit our website here https://www.etihad.com/en-ae/before-you-fly/flight-status/ for latest flight status. For any further assistance or if you have any othe...

#1510940