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MISSED BEING WITH CHILDREN ON XMAS DUE TO ETIHAD -VERY VERY DISAPPOINTING *** MUST READ*** I booked to fly with Etihad as they had the quickest total travel time. I paid significantly more to fly with ETIHAD due to the total travel time offered, which ended up being 35...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may forward your complaint to feedback@etihad.ae and our Guest Relations Team will be able to review it for you. *Isi

1.6
I didn't like
  • Etihad no care factor
  • Not getting to spend time with my family on christmas
  • Etihad staff attitude
#1179030
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
My wife and I travelled from New York to Johannesburg with a layover in Abu Dhabi mid Feb. We checked in our luggage at JFK airport and only got it back in Johannesburg. We were shocked to see the state that our one suitcase was in. The front pocket was torn open, the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the damage of your bag. You can send the claim with the photos to our email address baggageclaims@etihad.ae If you have done that already ...

4.3
I liked
  • Comfortable aircraft
  • Inflight service
  • Meals
I didn't like
  • Long lay-overs with no complementary hotel
  • Damaged baggage
  • Lack of feedback and communication
#1204600
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I am totally disappointed of how Etihad Management's handled my complaint. The response below is totally insulting to say the least. I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways...
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Anonymous
Siptain

Hi...trust me they just throw passenger bagage like anything without any fear sinece all the baggage handling is done by some other ground handling agency and they are least b...

Anonymous
Hasan Sherwani

which country you were travelling to and from. You can claim under Montreal Convention or EC261/2004. You must sue them in court otherwise they will not give you any money.

1.0
I didn't like
  • Mishandling of luggage
#1142339
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Hasan, since your case is from beginning of 2018, we are not able to assist anymore. We have checked your case and we saw that the denied boarding happened with airberlin, ...

Anonymous
Anonymous

Hi, sorry to hear about your experience. Please provide us with the case number to follow up with the case officer *Ali

1.3
I didn't like
  • Changing my flight without notification
  • Missing baggage
  • Staff attitude
#1156365
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Hello Eithad Airways, I (Meenakshi Manglani) and my and daughter (aged 7 years) had travelled from Hyderabad to London (via Abu Dabhi) by Eithad Airways on 28th April 2018. Your flight’s EY17 from Abu Dabhi to London arrival to Heathrow Airpot London was delayed by 2...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Meenakshi, thanks for getting in touch. We are sorry to hear that your flight was delayed, causing you to miss your connecting bus. We understand this must have been disapp...

Longford, England
I didn't like
  • Delayed flight which made me loose gbp346
#1244978
Etihad Airways - Flight attendant / luggage checker misbehaving
Etihad Airways - Flight attendant / luggage checker misbehaving
dear sir, my name is shamim ara sumi.i am passenger of Etihad airways. normally every two month I am traveling bangladesh to New York for business and sightseeing purpose. i am extremely sorry to say that an incident was happen with me from jfk(New York) airport. one...
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Anonymous
Artie

I hope you were able to return to Bangladesh.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Shamim, Thank you for letting us know about what happened at JFK airport. We will forward the information to our team so we can create a case for you. We'll investigate on ...

#1148739
am contacting you, as my complaint relating to a recent flight has not been responded to. This is not acceptable and I refuse to accept this as an outcome. To explain the complaint in more detail am extremely unhappy and discussed with the way myself and partner was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Gabriella, we can see under your case that you were asked on 8 April 2016 for your booking details such as ticket number. Unfortunately we cannot see any response from y...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Gabriella, we are very sorry to hear about this incident and we apologize for the inconvenience that this has caused to you. Please send us your case number or your email a...

1.1
Ringway, England
#1183055
Etihad Airways - Baggage Claim
Etihad Airways - Baggage Claim
Etihad Airways - Baggage Claim
Good Day My wife & i used Ethihad for our honeymoon frim johannesburg to phuket & back with connecting flights frim abu dhabi. When we got to our destination my wifes bag was damaged in the on the one side. When we got back home the damages were much worse &...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thanks for sharing your review. We are sorry to learn that you arrived at your final destination with damaged baggage, this must have been disappointing for you both...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thanks for sharing your review. We are sorry to learn that you arrived at your final destination with damaged baggage, this must have been disappointing for you both...

1.6
#1193026
Me and my elderly mother was traveling to Manchester from Islamabad airport, as we had bought the ticket few months ago, time of departure was from Islamabad on the 24/04/18 at 20:40, we received boarding passes from the desk for Islamabad to Abu Dhabi and Abu dhabi to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

We are sorry to hear about this issue. Please send the details of your experience along with your booking reference to feedback@etihad.ae so that our team can investigate this...

Anonymous
Khazer

I’m awaiting a response from etihad

2.2
I liked
  • Meals
I didn't like
  • Bad communication
#1242428
When I am travelling back from India-Hyderabad to Charlotte NorthCArolina (USA); My new baggage (50lbs) which I purchased couple of weeks back got "torn and damaged" completely. It can't be repaired, as it is completely ripped away during my flight course. Please...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please forward your details to BaggageClaims@etihad.ae within 7 days after your flight.They will be able to assist you with your claim. *Isi

#1257378