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I have the worst experience with Etihad airways. Etihad lost my baggage and gave me a number to call JFK Etihad baggage services. I have been calling the given number for 7 days and no body picks up. I called the customer service every day and no one has even tried to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your baggage got lost. Please send us your baggage reference (PIR) number and we will follow up with our team where your baggage is. Thank you...

1.0
I didn't like
  • Seriousness provided to the issue by etihad
  • Services and treatment towards customers or its passinger
  • Lost luggage
#1437471
I travelled in Business class from Chicago to Abu Dhabi to Delhi in Etihad on 18th-19th Nov. My baggage was delayed by 4 days for which the customer care didnt care at all when I called many times a day and they never had any updates. They never reached out to me to...
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VigilantMountainLion872
VigilantMountainLion872

Even after more than a month, Etihad is still asking for receipts for the items that were burgled from my bag and just delaying things. It will be interesting to see if they w...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your bag has been delayed and that items are missing. Please send all details along with your baggage reference and booking reference to bagga...

1.0
I didn't like
  • Staff lying
#1406730
INHUMAN STAFF: This was my WORST EXPERIENCE that I’ve had with any airline. I have never come across such rude and inhuman staff ever! On 20th December, I had to board a flight at 9:05 Pm from Delhi’s Indra Gandhi International Airport to London. I had a layover at Abu...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, We're sorry to hear that you had an unpleasant experience at Delhi Airport. If you wish to lodge a formal complaint you can do so by visiting the feedback section on...

1.0
I didn't like
  • Staffs
  • Custome service
  • Paying for six flights that we were unable to take
#1429941
I fail to understand that how an airline can enjoy 5 starts rating when it has such poor customer feedback. I would not agree to 5 starts rating if even one department of the airline is not performing well. This put a serious question mark on the legitimacy of airline...
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OpenAppenzellerDog541
OpenAppenzellerDog541

Hi Marc, Your feedback is incomplete. You clearly didn’t pay attention to what I said above. You have missed several important points. 1)Yes, I get that she didn’t have the ha...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the experience of your wife. Our staff is trained to deliver excellent service and we apologise if it was not the case. In some cases a hard ...

1.4
#1405109
Resolved
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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konathamreddy_51
konathamreddy_51

Hi, My lawyer approached court in India, but, seems that the court notices cannot be served as you do not have any offices in India. It is very strange. It surprises me that h...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

1.0
#1368435
Book the ticked 6 month a head. During the departure the travel person said the seat is not confirm because of this we missed the flight. We are able to get the seat next day but we miss the important date. We are trying to contact them what is reason and no one is...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, We're sorry to hear that you were unable to board your flight. If you wish to lodge a formal complaint you can do so by visiting the feedback section on our website....

#1432137
My wife travelled through etihad airways. She had confirmed ticket booking. Still she was stopped at etihad airways for one whole day saying that the flight is full.
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello dear, thank you for your comment. It can happen that flights are overbooked as many guests never show up for their flight. It's unfortunate that your wife wasn't allowed...

1.0
#1427710
Took the flight to and from MAA to New York and experienced terrible service. I am a diabetic passenger and there was not enough food available. It is required by my medical condition to have sufficient food/fruits. The flight took 2 hours to take off and was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your flight experience with us was not acceptable for you. We are providing at least 1 meal during the flight as well as snacks either after d...

1.0
#1434083
I already booked two child tickets and the option was for gender master then is gender appears as of my child name and at the time of check in they did not accept ticket and enforce us to pay 350 aed to change name while the issue from ettihad app I was really absent...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us the details about this event along with your booking reference via the Feedback form which can be found on our website on the "Contact us" page. Our G...

#1410273
MISSED BEING WITH CHILDREN ON XMAS DUE TO ETIHAD -VERY VERY DISAPPOINTING *** MUST READ*** I booked to fly with Etihad as they had the quickest total travel time. I paid significantly more to fly with ETIHAD due to the total travel time offered, which ended up being 35...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may forward your complaint to feedback@etihad.ae and our Guest Relations Team will be able to review it for you. *Isi

1.6
I didn't like
  • Worst experience
  • Delayed flights
  • Not getting to spend time with my family on christmas
#1179030