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MISSED BEING WITH CHILDREN ON XMAS DUE TO ETIHAD -VERY VERY DISAPPOINTING *** MUST READ*** I booked to fly with Etihad as they had the quickest total travel time. I paid significantly more to fly with ETIHAD due to the total travel time offered, which ended up being 35...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may forward your complaint to feedback@etihad.ae and our Guest Relations Team will be able to review it for you. *Isi

1.6
I didn't like
  • Etihad no care factor
  • Delayed flights
  • Etihad staff attitude
#1179030
Hi Etihad Team, I travelled from Hyderabad to Sacramento last week and it was a nightmare of a journey. I was returning back to USA from India and I boarded the flight from Hyderabad to Abu Dhabhi. At the check-in counter the etihad staff told me that they are unable...
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Anonymous
Anonymous

@Ethihad: I have posted in your website. Did not get a response yet.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to learn about this. We value your insights and need those to improve our services. In order for us to investigate this further, please share your experi...

#1315465
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
My wife and I travelled from New York to Johannesburg with a layover in Abu Dhabi mid Feb. We checked in our luggage at JFK airport and only got it back in Johannesburg. We were shocked to see the state that our one suitcase was in. The front pocket was torn open, the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the damage of your bag. You can send the claim with the photos to our email address baggageclaims@etihad.ae If you have done that already ...

4.3
I liked
  • Meals
  • Inflight service
  • Comfortable aircraft
I didn't like
  • Damaged baggage
  • Long lay-overs with no complementary hotel
  • Lack of feedback and communication
#1204600
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I am totally disappointed of how Etihad Management's handled my complaint. The response below is totally insulting to say the least. I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways...
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Anonymous
Siptain

Hi...trust me they just throw passenger bagage like anything without any fear sinece all the baggage handling is done by some other ground handling agency and they are least b...

Anonymous
Hasan Sherwani

which country you were travelling to and from. You can claim under Montreal Convention or EC261/2004. You must sue them in court otherwise they will not give you any money.

1.0
I didn't like
  • Mishandling of luggage
#1142339
I was on a flight from Chicago to Abu Dhabi on 6/11/2018 flying business class with the intention to fly to Russia for the World Cup on 6/13. Upon arrival in Abu Dhabi on 6/12 my bag never arrived, I immediately went to baggage claim and was told my bag was left in...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the issue with your bag. Please send us the case number of your correspondence in a Private message on one of our social media channels (Face...

1.0
I didn't like
  • Services and treatment towards customers or its passinger
  • Lack of feedback and communication
  • Not organized
#1311148
Etihad Airways - Flight Cancelled and Etihad did not communicate
Hi, My wife and 2 kids scheduled to travel on 29th July at Coimbatore to Los Angeles, when we reached desk to get the boarding pass, we received a shocking message saying the FLIGHT to Coimbatore to Bangalore (1st Leg) got cancelled a month and and Jet Airways said...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to hear about your situation. Please send us a private message with your booking reference or ticket number, so that we can look into it for you. You can...

#1325448
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Hasan, since your case is from beginning of 2018, we are not able to assist anymore. We have checked your case and we saw that the denied boarding happened with airberlin, ...

Anonymous
Anonymous

Hi, sorry to hear about your experience. Please provide us with the case number to follow up with the case officer *Ali

1.3
I didn't like
  • Staff attitude
  • No refund
  • Baggage management
#1156365
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Hello Eithad Airways, I (Meenakshi Manglani) and my and daughter (aged 7 years) had travelled from Hyderabad to London (via Abu Dabhi) by Eithad Airways on 28th April 2018. Your flight’s EY17 from Abu Dabhi to London arrival to Heathrow Airpot London was delayed by 2...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Meenakshi, thanks for getting in touch. We are sorry to hear that your flight was delayed, causing you to miss your connecting bus. We understand this must have been disapp...

Longford, England
I didn't like
  • Delayed flight which made me loose gbp346
#1244978
Etihad Airways - Pathetic Service - Baggage Damage
Etihad Airways - Pathetic Service - Baggage Damage
When I am travelling back from India-Hyderabad to Charlotte NorthCArolina (USA); My new baggage (50lbs) which I purchased couple of weeks back got "torn and damaged" completely. It can't be repaired, as it is completely ripped away during my flight course. Please...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please forward your details to BaggageClaims@etihad.ae within 7 days after your flight.They will be able to assist you with your claim. *Isi

1.0
#1257378

Contact Etihad Airways

Mailing Address:
Etihad Airways
PO Box 35566
Abu Dhabi, Abu Dhabi
United Arab Emirates
Phone:
(888) 838-4423
More
Dear Etihad Airways Customer Relation Department, Recently, I had the worst experience while traveling on American Airlines issued Ticket but check-in with Etihad Airways at HYD airport. My ticket is issued by American Airlines and clearly mentions that the second...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that. Please send us all details of this case along with your tickets and booking reference to feedback@etihad.ae so that our team can look into yo...

I didn't like
  • Absolutely bad experience
#1311006