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Charged triple flight fare , dreadful customer care
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Company wrote 1 public responses to the review from Dec 05.
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, thank you for reaching out to us. Please send us more details. The best way would be via Social Media such as Facebook, Twitter. Then we can quickly assist you ands fol...

#1416300
I already booked two child tickets and the option was for gender master then is gender appears as of my child name and at the time of check in they did not accept ticket and enforce us to pay 350 aed to change name while the issue from ettihad app I was really absent...
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Company wrote 0 private and 1 public responses to the review from Nov 29.
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us the details about this event along with your booking reference via the Feedback form which can be found on our website on the "Contact us" page. Our G...

#1410273
I travelled in Business class from Chicago to Abu Dhabi to Delhi in Etihad on 18th-19th Nov. My baggage was delayed by 4 days for which the customer care didnt care at all when I called many times a day and they never had any updates. They never reached out to me to...
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Company wrote 0 private and 3 public responses to the review from Nov 24.
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your bag has been delayed and that items are missing. Please send all details along with your baggage reference and booking reference to bagga...

1.0
I didn't like
  • Staff lying
#1406730
I fail to understand that how an airline can enjoy 5 starts rating when it has such poor customer feedback. I would not agree to 5 starts rating if even one department of the airline is not performing well. This put a serious question mark on the legitimacy of airline...
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Company wrote 0 private and 1 public responses to the review from Nov 21.
OpenAppenzellerDog541
OpenAppenzellerDog541

Hi Marc, Your feedback is incomplete. You clearly didn’t pay attention to what I said above. You have missed several important points. 1)Yes, I get that she didn’t have the ha...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the experience of your wife. Our staff is trained to deliver excellent service and we apologise if it was not the case. In some cases a hard ...

1.4
#1405109
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Etihad Airways - 42 degrees and provided zero blankets

it was almost like the scene from the titanic. eithad 242 provided blankets only to mothers with childern and left everybody else to freeze from hypothermia. apparently their order of blankets were misplaced and still continued the flight knowing the hazards. this shows they only care about money
Company wrote 0 private or public responses to the review from Nov 20.
1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1404761
Good day We were flying from Abu Dhabi to JHB on 9 Oct 2018, flight EY604. My daughter (15yrs) sat next to me in aisle 19. We both ordered lamb for lunch, but when she started eating her food, she kept on complaining it tasted strange. (Sour) Then she found a big brown...
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Company wrote 0 private and 1 public responses to the review from Oct 11.
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are very sorry to hear about that. Please send all details of the case along with your booking reference and with the pictures of the food (if you took pictures). Ou...

1.9
#1378744
Good day We were flying from Abu Dhabi to JHB on 9 Oct 2018, flight EY604. My daughter (15yrs) sat next to me in aisle 19. We both ordered lamb for lunch, but when she started eating her food, she kept on complaining it tasted strange. (Sour) Then she found a big brown...
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Company wrote 0 private or public responses to the review from Oct 11.
#1378742
Resolved
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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Company wrote 0 private and 2 public responses to the review from Sep 28.
konathamreddy_51
konathamreddy_51

Hi, My lawyer approached court in India, but, seems that the court notices cannot be served as you do not have any offices in India. It is very strange. It surprises me that h...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

1.0
#1368435
They charged me $300 for my cabin luggage even though it was a Delsey branded cabin luggage. I didn’t argue with them because I was late at the counter. But it was even got worse when upon arrival I didn’t get my luggage for which I paid $300. Anyhow that was my first...
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Company wrote 0 private and 1 public responses to the review from Sep 25.
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, if your hand carry exceeds the maximum allowed dimensions of 50cm x 40cm x 25cm, or the weight of 7 kilos, you'll have to check it in. To enable us to investigate wh...

1.2
#1365024
we were stuck in Typhoon in Hong Kong and flighing back business class on the day, we travelled from London after paying £4666.00 they were not bothered about offering us a refund or any assistance apart from a flight 8 days later free of charge. We asked for Ethiad...
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Company wrote 2 public responses to the review from Sep 19.
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

It's never our intention to ruin your travel plans. Due to the weather disaster in Hong Kong, we have cancelled our flight on the 15th and 16th Sep and provided rebooking opti...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

It's never our intention to ruin your travel plans, due to the weather disaster in Hong Kong, we had to cancel our flight on the 15th and 16th Sep and provided free rebooking ...

#1359588