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2 of the front line check-in staffs @ Toronto (YYZ) were rude to the senior citizen passenger. 13Jan2018 : YYZ to AUH 2 of the left most seated staffs (for the 2nd issue highlighted) First of all when requested if there is a separate line-up to get boarding pass they...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may send us the PIR file reference you received when you reported the baggage missing and we will follow up on the bagga...

1.0
#1169077
Here is my flight journey on Jan4th 2018 MAA to AUH -->went well AUH to JFK --> weather issue airport change from JFK to LGA LGA to RDU (final destination) --> cancelled When im on flight EY101 from AUH to JFK, they announced that due to snow storm in Newyork they...
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Anonymous
EtihadCustomer

Hi - there are many of us in the same situation. I am in touch with many members of our flight - who have not received their bags and Etihad as no idea where our bags are per ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the issue with your bags. Indeed our team in JFK is trying to reunite all guests with their baggage after the problems caused by the storm...

Etihad Airways - CHARGED TWOICE WELL I WAS BOOKING FLIGHT
Etihad Airways - CHARGED TWOICE WELL I WAS BOOKING FLIGHT
Hello admin on thursday 28/12/2017 i book ETIHAD AIRWAYS and after some hours i cancelle the flight then they send me email said. "Dear Guest, For security purposes, we are unable to complete your booking and your payment has been refunded. Your booking (Reference...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about this issue that your refund has not yet been processed. Thank you for writing to us via feedback. Our team will review the case now and ge...

I didn't like
  • Poor service onbooking fight time and complaint of any issue
#1159347

Etihad Airways - Luggage missing

Etihad Airways
#1155323
Took flight to Kolkata from Toronto via Abu dhabi,none of my bags have arrived,tey r still unable to trace it,pathetic servic,festive season im stuck with noclthes,noinfo abt my bag,have got important papers in my bag,kindly please respond whr my bag has been misplaced.
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Etihad Airways - Baggage Damaged -

Etihad Airways
#1126387
Review # 1125337 Have you received and reviewed # 1125337 ? Awaiting response Regards Raman
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Etihad Airways - Damaged Baggage

Etihad Airways
#1125337
4.4
Details
I,Raman/TM Mrs., travelled EY203/29Oct BOM/AUH onto EY103/30Oct AUH/JFK. My travel was comfortable throughout. After reaching home I noticed one wheel of one of my checked in baggage was missing. I attach photo's of the baggage showing missing wheel. Also copy of my boarding AUH/JFK. Please review and respond at the earliest. My email address is samram@optonline.net Regards/Raman
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Customer service
Level of Comfort
Price Affordability
Product or Service Quality
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Value for money
Website

Etihad Airways - Contradiction as solution

Etihad Airways
#1044817
After facing the total disregard for passenger rights,complete lack of customer service as well as transparency regarding reimbursements from Etihad-alitalia, we see another absurdity ..millions paid to cricket players shirts having Etihad publicity but no supgport or money back to passengers who suffered damages from their professional incapacity..
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Very rude staff Mr Rafik Mallik claims he is the only one with that name at abu dhabi call centee. Very unprofessional. I had issue with my online check in with seats and meals. He was very rude and did not resolve the issue. Bad start with the trip. My seats were pre...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please fill in the form on our website here so that we can investigate the case. https://www.etihad.com/en-ae/about-us/contact-us/feedback/ You can send us your book...

1.0
#1159235
Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination. Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about that. Please file a claim for all damaged and lost items by filling in this form here on our website. http://www.etihad.com/en-ae/before-y...

1.9
I didn't like
  • Such an horrible experince
  • Rude customer services
#1158780
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Hasan, since your case is from beginning of 2018, we are not able to assist anymore. We have checked your case and we saw that the denied boarding happened with airberlin, ...

Anonymous
Anonymous

Hi, sorry to hear about your experience. Please provide us with the case number to follow up with the case officer *Ali

1.3
I didn't like
  • Missing baggage
  • No refund
  • Changing my flight without notification
#1156365
My son has flown to Ho Chi Minh City, Vietnam from Heathrow, London via Dublin and Abu Dhabi. On arrival at Abu Dhabi 21/12/17 his luggage did not come and was told it was still in Dublin, he was given VIP Lounge for the stay at Abu Dhabi and was assured his luggage...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the delayed baggage. You may inform your son to contact us directly with the PIR file reference. We can then check the status in the system. ...

1.0
#1155057
Much smaller hand baggage size limit than other airlines. Then when people checking in Manchester on 15th December 2017 people queuing for 40 minutes. Then several people who had wrong weight (7Kg) or size hand luggage not only had to re-pack but sent to the back of...
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Anonymous
Hasan Sherwani

I am not surprised at all. People need to decide whether saving a few bucks is more important or self-respect. For people who do not believe it, seeing is believing. Please go...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, thank you for your feedback. We suggest you ensure the baggage allowance and dimensions before travelling. So it's quicker during the baggage drop-off. Thank you. *Ela

1.0
Ringway, England
I didn't like
  • Rude check in staff cramped planes
#1154435
Etihad Airways - Flight attendant / luggage checker misbehaving
Etihad Airways - Flight attendant / luggage checker misbehaving
dear sir, my name is shamim ara sumi.i am passenger of Etihad airways. normally every two month I am traveling bangladesh to New York for business and sightseeing purpose. i am extremely sorry to say that an incident was happen with me from jfk(New York) airport. one...
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Anonymous
Artie

I hope you were able to return to Bangladesh.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Shamim, Thank you for letting us know about what happened at JFK airport. We will forward the information to our team so we can create a case for you. We'll investigate on ...

#1148739
I was travelling back to US from India in the last week of Nov 2017. I was told I'm supposed to carry only 7Kgs with me, which includes the carry on weight of all luggages, which is not really right. I did some shuffling and reduced the weight, because of which my...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thank you for your Feedback. We understand your frustration with this, however we have a clear baggage policy that is written on our website which has to be kept by ...