filters
State:
Show
City:
Show
Product:
Show
Hi, I traveled from Islamabad to JFK via Etihad airways on Feb 7th, 2019. It was a connecting flight and had a stay in Abu-Dhabi. I had two bags 26 kg and 14 kg. At check in counter, representative weight both bags together and printed and attached tags on the bags....
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, Please provide your RQID number so that we can investigate this further with our Baggage Team. Thank you. *Rose

1.8
I didn't like
  • Etihad no care factor
  • Services and treatment towards customers or its passinger
  • Rude customer services
#1516005
I refer to my complaint to Guest dept. I had few communications with Kaizad in Guest dept.The issue is related to travel seat arrangement and other that was related to staff handling of the situation, that has really humiliated us. We always travel with Etihad. We went...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, Please reply to our Guest Relations Team as they will be able to assist you further with this. Thank you. *Rose

I liked
  • Ticket affordability
I didn't like
  • Complaints handling
#1515702
Etihad Airways - Luggage weight issue
Flight EY485 Brisbane - Abu Dhabi and EY21 Abu Dhabi to Manchester. On the 27th June 2018 I was waiting to check in for my return flight from on your airline from Brisbane to Manchester via Abu Dhabi and was convinced all was under control & I was stressed only about...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we offer various fare choices that provide our guests with different baggage allowance, change and refund policy according to their needs. Feel free to send us a pri...

1.5
I didn't like
  • Custome service
  • Lot of inconvenience
  • Such an horrible experince
#1514417
Did not Connect to the call Sad
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Please visit our website here https://www.etihad.com/en-ae/before-you-fly/flight-status/ for latest flight status. For any further assistance or if you have any othe...

#1510940
Sir , I traveled from Lahore to Munich via Abu Dhabi thro eithad air on 10 Feb 19 ,ticket nbr 6073160040088.The wheel of my bag is totally damaged , and an other wheel base is also damaged. And second hand carry which I also booked also damaged.kindly give me...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Tahir Naeem Saeed, thank you for your comment. Please send your booking details along with pictures of the damaged items to baggageclaims@etihad.ae. Ensure this is done ...

#1470246
I have tried to buy a ticket online and sent the payment through bank account 5 minutes after having made the booking (evidence available). Etihad intimidated via e-mail that I should carry out the payment within 24 hours in order to keep the booking valid. Now after 6...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that. Please send us your bank statement and your booking reference again in a private message on one of our Social media channels to look into it ...

#1463358

Etihad Airways - If you want to get heard file complain with DOT

DOT can take actions against any airline. Go file your complain over here. https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm and you are welcome.
1.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Website
#1452786
Show
Resolved
I have the worst experience with Etihad airways. Etihad lost my baggage and gave me a number to call JFK Etihad baggage services. I have been calling the given number for 7 days and no body picks up. I called the customer service every day and no one has even tried to...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your baggage got lost. Please send us your baggage reference (PIR) number and we will follow up with our team where your baggage is. Thank you...

1.0
I didn't like
  • Lost luggage
  • Services and treatment towards customers or its passinger
  • Inability of etihad to track the luggage
#1437471
Took the flight to and from MAA to New York and experienced terrible service. I am a diabetic passenger and there was not enough food available. It is required by my medical condition to have sufficient food/fruits. The flight took 2 hours to take off and was...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your flight experience with us was not acceptable for you. We are providing at least 1 meal during the flight as well as snacks either after d...

1.0
#1434083

Contact Etihad Airways Customer Service

Mailing Address:
Etihad Airways
PO Box 35566
Abu Dhabi, Abu Dhabi
United Arab Emirates
Phone:
(888) 838-4423
All Etihad Airways Contacts

Etihad Airways Products and Services Reviews

Book the ticked 6 month a head. During the departure the travel person said the seat is not confirm because of this we missed the flight. We are able to get the seat next day but we miss the important date. We are trying to contact them what is reason and no one is...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, We're sorry to hear that you were unable to board your flight. If you wish to lodge a formal complaint you can do so by visiting the feedback section on our website....

#1432137