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Good day We were flying from Abu Dhabi to JHB on 9 Oct 2018, flight EY604. My daughter (15yrs) sat next to me in aisle 19. We both ordered lamb for lunch, but when she started eating her food, she kept on complaining it tasted strange. (Sour) Then she found a big brown...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are very sorry to hear about that. Please send all details of the case along with your booking reference and with the pictures of the food (if you took pictures). Ou...

1.9
#1378744
Good day We were flying from Abu Dhabi to JHB on 9 Oct 2018, flight EY604. My daughter (15yrs) sat next to me in aisle 19. We both ordered lamb for lunch, but when she started eating her food, she kept on complaining it tasted strange. (Sour) Then she found a big brown...
Read more
#1378742
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, sorry to read about this. If you need any assistance from us, please send us a private message with your case number to any of our social media channels e.g. Faceboo...

1.0
#1368435
They charged me $300 for my cabin luggage even though it was a Delsey branded cabin luggage. I didn’t argue with them because I was late at the counter. But it was even got worse when upon arrival I didn’t get my luggage for which I paid $300. Anyhow that was my first...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, if your hand carry exceeds the maximum allowed dimensions of 50cm x 40cm x 25cm, or the weight of 7 kilos, you'll have to check it in. To enable us to investigate wh...

1.2
#1365024
we were stuck in Typhoon in Hong Kong and flighing back business class on the day, we travelled from London after paying £4666.00 they were not bothered about offering us a refund or any assistance apart from a flight 8 days later free of charge. We asked for Ethiad...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

It's never our intention to ruin your travel plans. Due to the weather disaster in Hong Kong, we have cancelled our flight on the 15th and 16th Sep and provided rebooking opti...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

It's never our intention to ruin your travel plans, due to the weather disaster in Hong Kong, we had to cancel our flight on the 15th and 16th Sep and provided free rebooking ...

#1359588
I suppose to travel by EY834 (AUH to HKG) on 11 Sep 18 by business class thru successful bid with the amount of $585 USD x 2 persons. However, due to the delay departure of the 1st Leg flight (EY96 IST to AUH), EY staff told me that my 2nd Leg travel will change from...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. Please send your case to feedback@etihad.ae so that our team can look into the case and get back to you via email. Thank you...

#1353437
On 8/26/2018, Etihad staff at Chengdu Shuangliu Airport refused to give me boarding pass because she said there was an issue about my passport photo. She said she had to contact US immigration officer to decide whether I can enter the US. However, when I asked her for...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you....

1.0
Chengdu, Sichuan
#1340783
I flew on Etihad from Islamabad, Pakistan to Toronto on July 12 via Abu Dhabi. When I collected my checked in bag at Pearson Airport, the lock was missing, bag handle ripped off and there was a gaping hole where the handle was attached to the bag. When I filed a claim...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, sorry to hear about that. Please send us a private message with your case number on any of our social media channels e.g. Facebook or Twitter, and I will look into i...

1.7
#1339669
Dear Sir / Madame: Greetings! We would like to ask for the criteria of scheduling the flights since some etihad flights are prioritized before our flight # 435 bound to Abu dhabi. We supposed to fly yesterday , August 17,2018 at 19:10Hr , however it was cancelled due...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Bernie, sorry we did not get back to you earlier. If you require any rebooking assistance , please call our contact centre on the numbers that are listed here https://www.e...

1.0
#1332612
Etihad Airways - Flight Cancelled and Etihad did not communicate
Hi, My wife and 2 kids scheduled to travel on 29th July at Coimbatore to Los Angeles, when we reached desk to get the boarding pass, we received a shocking message saying the FLIGHT to Coimbatore to Bangalore (1st Leg) got cancelled a month and and Jet Airways said...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we're sorry to hear about your situation. Please send us a private message with your booking reference or ticket number, so that we can look into it for you. You can...

#1325448