Not resolved

Good morning mam/sir, i go for vacation for only 15days.Then i have a problem last march 5, 2016 date of my departure in hamad int'l.

Related: Etihad Airways - Worse travelling experience

Airport via etihad airways flight no. EY398 doha to abu dhabi, connecting flight no. EY424 abu dahabi to manila via etihad airways... March 6, 3:00pm i arrive in naia terminal 1.

Then when i claim my baggage which is 1bag and 1t.v, after i reach my home i saw the crack in the box of my t.v.then when i open of the box i see the crack of the screen..march 7, i immediately reported to etihad office in naia airport, and i talk via mobile phone of the i operator in ur office.she speak me better i come there and bring my damage t.v and she will make a report.she will make a baggage damage report and i sign to that paper. She give me a copy of that report without ref. No. And she told me, i need to wait and she will call me if have a update for that issue.

So i wait for the call... Then march 17, i call at the office and the operator who answer my call she told me that i dont have any report in here computer.i was cry because the money that i spend to buy my t.v is only credit to my co-workers.then march 19, 7:30pm i left my home and i bring again my t.v because my flight is march 20, 12:35am... When i reach the abu dhabi i go to the transfer desk and i speak the guy who' s the one incharge there. He told me that etihad airways absutely to pay my damage t.v.but when she get my passport he ask me where my visa in abu dhabi...

I told her, my final distination is doha.. Then he told me he cannot assist me in abu dhabi because i dont have visa.he told me if i reach the doha airport, etihad have office there and come there and speak there my problem.i come there and 1 lady staff assist me my problem.i gave her my baggage damage report paper, passport, qatar id, and airlines ticket.. She told me she scan my documents and i need to send the email address that she gave me. guestaffairs@etihad.ae...

I send a all the document that she scan and also i mail about what happen...

But my mail is unsent...please help me my big problem...Thank you, godbless and thanks always for a safe flight...

Review about: Etihad Airways Flight 424.

Review #815405 is a subjective opinion of a user.

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PRODUCT OR SERVICE Etihad Airways Flight
Reason of Review / Monetary Loss Other / Not specified
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EtihadHelp
#1132669
Etihad Airways Verified Representative

Dear Guest,

We are really sorry for your frustration. Kindly provide us your booking reference, PIR and feedback on socialmedia@etihad.ae so we can look into this for you.

Thank you. *JS

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