Gate 2, 740 Bourke St, Docklands VIC 3008, Australia
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My granddaughter and I flew to London via Abu darbi on the 15 of January.My first complaint was when we were checking in,I asked the gentleman very politely if it was possible for us to have a spare seat next to us ,his reply was quiet short with answer being no it's a full flight.That was fine not much you can do about that so I accepted his answer.Upon boarding the flight we quickly realised this actually wasn't correct.There were in fact lots of empty seats.Some rows only had 1 person in them so he actually lied to us.Idont appreciate being lied too.So I was pretty upset not a great start to a 24 hour flight.The next thing I have an issue with is the cabin staff.You can press your call button but I was never answered.I also don't think you are offered enough water and the food isn't very sustaining.The next problem I have is every flight we took was late leaving.On our flight home we were late leaving London on the 11of feb.So that made us have to run to catch our connecting flight in Abedahbi ,so then that flight was late leaving because they had to wait for connecting flights luggage.That actually would have been ok except they forgot a whole container so our luggage didn't arrive home until 36 hours later.My luggage contained medical equipment that I needed but it seems nobody cared and I was told 5 different times to expect my luggage .Never again and when I rang to complain I was told you could only submit an email ,not actually talk to a person

Product or Service Mentioned: Etihad Airways Baggage Policy.

Reason of review: Poor customer service.

I didn't like: Baggage management, Delayed flights, Baggage managment.

Company wrote 0 private and 3 public responses to the review from Mar 05, 2017.
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It is now august and i havent had any contact from you regarding this terrible experience

Etihad Airways Verified Representative

Hi there, can you kindly provide us with your full name in order for us to process with creating your case. *Pennie

to EtihadHelp #1378547

Mrs christine doherty

Etihad Airways Verified Representative

Dear Guest,

Thanks for coming to us today and sharing this recent experience with us. We can understand this disappointment and thank you for brining this to our attention. In order to further investigate this we would kindly ask you to send this feedback and your booking reference to our team; once received they will create a case for you and update you as soon as possible.

We hope to hear back from you

Kind regards *Gill

to EtihadHelp #1299003

I have tried to forward this to social media without success maybe you could do it for me.VOVQDT thankyou

to grannydoh4 #1299004

My booking no. Is VOVQDT

to grannydoh4 #1299623
Etihad Airways Verified Representative


We will get this over to our team for you. We will need you email address too, please send this over to us to help accordingly *Gill

to grannydoh4 Melbourne, Victoria, Australia #1299687

My email address is

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