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1 comment

Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department. I have tried calling multiple baggage contacts in multiple destinations from this list: http://www.etihad.com/Documents/PDFs/baggage/etihad-baggage-contact.pdf .

Not a single contact number responded. I just want to know where my luggage is. I also tried contacting the customer service, BBB and other phone numbers listed on their site. No one bothers to answer the phone.

No one on the social media sites is helpful either. Now I have absolutely no way of knowing where my luggage is. This is by far the worst customer service I have experienced.

Details: Flight/Date/Number: CCU-AUH/Sept 10/EY-255 AUH-JFK/Sep 10/EY-103 JFK-BOS/Sep 11/B6-918. Luggage tag: 0607-EY639-623

Product or Service Mentioned: Etihad Airways Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $2700.

Preferred solution: Full refund.

I didn't like: Rude customer services, Customer service, Worst experience.

  • Luggage Tracking
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Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage.

No claim has been made under your bag tag number EY639623.

Please send us your booking details including your last destination and your baggage information to socialmedia@etihad.ae.

We will ask our team to report your missing baggage. *Ela

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