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I had a flight route Cairo to Abudhabi. Came to airport after 3 hours travel from my town and after 1.30 minutes of airport security ***, I discovered my ticket changed to next flight which is after 14 hours !!!!!!

I have to go back to my town now as your staff at Cairo airport couldn't help to put me on my original flight.

Your staff at etihad mall dubai changed the timing of the return ticket with out informing me and with out my approval or even email notification and been informed that my ticket is confirmed on original timing. Reference as below [RQID:580712] Original ticket number 0551265969897 New reservation code Txacnv

Product or Service Mentioned: Etihad Airways Flight.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Company wrote 0 private and 1 public responses to the review from Sep 17, 2017.
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Etihad Airways Verified Representative

Hi Yasser.

Thank you for sharing your experience with us.

We can see your case officer sent you an offer and the latest emails are already assigned to him. He will get back to you as soon as possible.

Thank you. *Sky

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