5 comments

Update by user Jan 23

Hi, I have posted the reference number on PissedConsumer.com, but nothing happen so far. Still waiting for them.Thanks

Original review posted by user Dec 24, 2018

Book the ticked 6 month a head. During the departure the travel person said the seat is not confirm because of this we missed the flight.

We are able to get the seat next day but we miss the important date.

We are trying to contact them what is reason and no one is responding back. It is more then a month still waiting on the answer.

Product or Service Mentioned: Etihad Airways Flight Booking.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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EtihadHelp
#1618663
Etihad Airways Verified Representative

Hi there, We're sorry to hear that you were unable to board your flight. If you wish to lodge a formal complaint you can do so by visiting the feedback section on our website.

Our Guest Relations team will then investigate this and come back to you.

Alternatively, if you have already raised a complaint then please private message us on Facebook or Twitter with your case number and we will have a look into this for you. Thanks *Char

Anonymous
to EtihadHelp #1619682

Hi, i would like to go through email instead. Can you please send an email address so i can send the information you are asking for thanks

Anonymous
to EtihadHelp #1625361

Hello Char, Here is the reference number that i created 2 month ago. Guest Relations [RQID:676122].

Let me know if you need anything else. Thanks

EtihadHelp
to Anonymous #1640060
Etihad Airways Verified Representative

Hi there. I have followed up for you with the Guest Relations team, who will look into it asap. *Sky

InvincibleCrestedPenguin831
to EtihadHelp #1662339

Hello Sky, More than a month, I am still waiting on your respond. I did not receive any email regarding what is the next step.

Let me know if you need any other information. Thanks

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