I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked.
I even complained to their unresponsive and careless CEO. The customer services from the UAE always denied their fault even after showing TIMATIC rules (IATA) and English law relating to the UK entry to the foreign nationals. There is no such law that visit visa holders should hold a return ticket. Though they knew that they did mistake, they never offered me any compensation. They are very racist and thought I would not go any further as we are Indians. I even told them that I would proceed legally. They did not care.
When I sent a legal notice through a lawyer, then they realised the potential of this Indian and offered me to compensate the return ticket that they forced me to buy. But, I refused as the return ticket money that they offer do not even cover my legal expenses that I paid to my lawyer. They are not wise enough to know that had they offered me that return ticket money before I sent legal notice, I would have accepted. Now, I paid my lawyer covering even court case fee, it cost me more than the return ticket money. I filed my case in court demanding 5 Lakh Indian rupees + my legal costs. Also, I demanded that they would not do this to any innocent Indian in future. I will not give up my fight on this cheat airline.
Etihad staff attitude is "wait and see".
This airline will definitely shut in very near future with this kind of customer service they are offering.
Never book ticket through this airline. I strongly advise any people who are harassed by this airline to sue them.
Product or Service Mentioned: Etihad Airways Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $3000.