Product: Etihad Airways Flight Clear all filters (86 of 86 reviews match)
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I had a flight route Cairo to Abudhabi.Came to airport after 3 hours travel from my town and after 1.30 minutes of airport security ***, I discovered my ticket changed to next flight which is after 14 hours !!!!!! I have to go back to my town now as your staff at Cairo...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Yasser. Thank you for sharing your experience with us. We can see your case officer sent you an offer and the latest emails are already assigned to him. He will get back to...

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Etihad Airways Flight
#1101878
First of all this is my honeymoon trip and I reseved from Cairo to Abu Dhabi , Abu Dhabi to Singapore and from to Singapore to Bali suppose my final flight would arrive 14:40 Sunday 30,2017 What happened I came to Abu Dhabi finding out that Our Abu Dhabi - Singapore...
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Anonymous
Anonymous

Etihad and its alitalia partner showed total incapacity of trying to reach a reasonable agreement with a senior passenger that was blocked from flying due to name inversion,th...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your disappointment.It seems you have been rebooked over Jakarta in order to avoid a bigger delay. Of course we totally understand your frust...

1.1
Product
Etihad Airways Flight
#1041030
We travelled on Etihad flight from London Heathrow to Cochin, India and ended up loosing valuables stolen from our checked in luggage. I know what Eithad would say that you should not carry it in the checked in luggage, the dispute is not here. The dispute is that,...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we regret to hear you've had a bad experience. Kindly email socialmedia@etihad.ae along with your details and issue so we can look into this for you. Thank you. *Pen...

1.0
Longford, England
Product
Etihad Airways Flight
I didn't like
  • Complaints handling
  • Travel leg room
  • Food
#991089

Etihad Airways Flight Review

#1035214
Had our connecting flight between Abu Dhabi and Düsseldorf cancelled but were not told about it until we went to check in for our flight. Now we have been put on a different flight, sitting away from my partner for a 7 hour journey. Nothing was done, not even an apology. Now we have to wait 7 hours in a small airport to get our last hour flight home. Shocking service!!
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Etihad Airways Flight Review

#670968
1.3
Details
My grandmother died last week. They refused to change flights for me unless I paid the fee and new fare rate. I complained and they totally overlooked the complaint but decided to tell what good things that they did.
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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I had the unfortunate experience of travelling with Etihad on 16 DEC 2017 from Munich, Germany to Lahore, Pakistan via Abu Dhabi. After waiting 5 hours at Abu Dhabi airport, I was told that I have been off loaded from the plane to Lahore as it was overbooked. This...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We are really sorry to hear about your disappointment. In order to look into this for you, could we have your booking reference and feedback on socialmedia@etihad.a...

1.3
Product
Etihad Airways Flight
#975369
Horrible Travel of my life. My flight was delayed by more than two hours, due to that I missed the connecting flight to Brussels, And critical client meeting on Monday. Shocked totally when got a irresponsible reply, stating this is not of the mistake of them, No one...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We are sorry to hear that. Your feedback is highly valuable for us. Kindly share your comments on socialmedia@etihad.ae so that we can let our Guest Relations team ...

1.2
Product
Etihad Airways Flight
#950280
Bought a Fully flexible business class ticket from MAN to KUL return on Etihad for over GBP 300. Validity 12 months. Just got ripped off by Etihad for GBP 400 to change my return reservation from 15th to 26th October. They levied a "NO Show" penalty charge even though...
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1.4
Product
Etihad Airways Flight
I didn't like
  • Ripping off passegers with fake charges
#940623
I would recommend you all not to fly with this etihad who does not show any kind of responsibility towards it customers ..no one picks your call at the call centers .. they just get you on the side ... mention different flight timings on the web and try to mix all the...
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Anonymous
Anonymous

I had a flight on Delta leaving from Shreveport, Louisiana. When the plane landed coming in, it hit so hard it blew 2 tires. You do realize these are special tires, you can...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, thank you for sharing your feedback with us. We'd like to check for you the reasons of the delayed flight you've flown with. Could you please provide us your booki...

1.8
Product
Etihad Airways Flight
I didn't like
  • 10 hours of delay
#883947
Our flight was scheduled from SFO to India on 28th June at 9.40 AM. After standing in check-in *** for 2.5 hours, we were told the flight that was supposed to come from Abu dhabi didn't took off and our flight is cancelled. Are you kidding me right now?? In this age of...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi, Etihad Airways flight EY183 from Abu Dhabi to San Francisco on Tuesday 28 June, 2016 diverted to Manchester, England, due to a medical emergency. Paramedics met the aircra...

Anonymous
Anonymous

Hi, Etihad Airways flight EY183 from Abu Dhabi to San Francisco on Tuesday 28 June, 2016 diverted to Manchester, England, due to a medical emergency. Paramedics met the aircra...

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Etihad Airways Flight
#873624
FIRST COMPLAINT I travelled on Etihad Airways on 4.5.2016 with my family(wife and 9 year old daughter) from Auckland to Melbourne, Melbourne to Abu Dabhi and From Abu Dabhi to Delhi with booking reference (IMZKHG). It was one of the worst travel I had made. I was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We sincerely apologise for the two experiences you have encountered with us and thank you for bringing this to our attention. Can we ask have you a case number alr...

1.0
Product
Etihad Airways Flight
I didn't like
  • Missing baggage
#865274
Am a regular with Emirates and after so much thought and recommendation I booked with Etihad for my family's India Trip. My wife and daughter are travelling today (05/28) from JFK to TVM. Starting from luggage checking, their tough time started. Never imagined such a...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello pdsubbu, we are sorry to hear about your wife's and daughters experience. Have they informed our Cabin Crew for assistance or change of seats? When they arrived in Abu D...

2.0
Product
Etihad Airways Flight
I didn't like
  • Delayed flights
  • Comfort of seats
#856116