Etihad Airways Flight 405 Reviews

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flew to Bangkok for my wifes birthday in business class with ETIHAD.All fine outward journey . On our return we arrived at desk at 17.30pm our flight was dep @ 18.20 . Local agent informed us flight had closed and we needed to be there 1 hour before departure. I told her it was 45 minutes to which she replied "business class only" . Once I advised her we were biz class she said flight was overbooked and there were no seats. During this exchange...
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I liked
  • Inflight experience
I didn't like
  • Denied boarding
  • Bad guest relations department service