Seller: Etihad Airways Product: Etihad Airways Customer Care Clear all filters (35 of 35 reviews match)
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I am forced to write this post as an official complaint due to the shocking service I’ve received from Etihad for my last reservation. I am a very unhappy customer and I vow not to use Etihad ever again and spread the word on social media amongst thousands of people to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi, we guess we have been in touch with you on a different forum as well.We're truly sorry to hear, that you are not satisfied with our services.Please send us your case numbe...

1.0
Product
Etihad Airways Customer Care
#1227157
I went to the onboarding counter number 68 in the terminal 3, I gave her my passport and my national ID, she took so long to process as she keeps asking people around her which one to use, she asked 3 other reps. In the end, she gave me my boarding pass and the...
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konathamreddy_51
konathamreddy_51

Etihad customer services ask you to post your feedback as if they would take action. In fact it is just a show up. They would not do anything. I complained a week ago. So far ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

We regret hearing your experience and we do apologize for the inconveniences caused to you.Kindly share with us more details via feedback@etihad.ae so we can create a case for...

1.5
Product
Etihad Airways Customer Care
#1201820
There is no customer service for the Etihad airways. They do not know the immigration rules of the UK. I asked them to show the rule as they argue, they said, they do not. I asked them to put in writing what they said, they said ‘no’. We always plan return journey...
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konathamreddy_51
konathamreddy_51

I have already complained to your CEO. I got reply from Abderrahim moutaouakil. Guest Relations Officer (Your reference - 621425). Abderrahim, too without any validity states ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to read that your in-laws faced issues while travelling with us. May we kindly ask you to provide some more details regarding your claims via our dedica...

1.0
Longford, England
Product
Etihad Airways Customer Care
#1196759
Hi, I travelled on Etihad Airways flight EY 211 from New Delhi to Abu Dabhi on Feb 3 2018 and have a transfer to Washington DC. I booked 4 tickets for my wife and 2 kids with seat numbers 39 H&K and 40 H&K.(Boarding Passes attached) My daughter had an Apple iPad silver...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Our team informed us that your Ipad has been found and is with us. We will tell them to send it to Washington D.C. for you to collect it there. Our team will call you if they ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, did you lose the Ipad on the flight to Abu Dhabi or on the flight to Washington? We will check with our team if they have found the item then. *Marc

Product
Etihad Airways Customer Care
#1185895
2 of the front line check-in staffs @ Toronto (YYZ) were rude to the senior citizen passenger.13Jan2018 : YYZ to AUH 2 of the left most seated staffs (for the 2nd issue highlighted) First of all when requested if there is a separate line-up to get boarding pass they...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may send us the PIR file reference you received when you reported the baggage missing and we will follow up on the bagga...

1.0
Product
Etihad Airways Customer Care
#1169077
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Hasan, since your case is from beginning of 2018, we are not able to assist anymore. We have checked your case and we saw that the denied boarding happened with airberlin, ...

Anonymous
Anonymous

Hi, sorry to hear about your experience. Please provide us with the case number to follow up with the case officer *Ali

1.3
Product
Etihad Airways Customer Care
I didn't like
  • Missing baggage
  • Changing my flight without notification
  • No refund
#1156365
I was travelling back to US from India in the last week of Nov 2017.I was told I'm supposed to carry only 7Kgs with me, which includes the carry on weight of all luggages, which is not really right. I did some shuffling and reduced the weight, because of which my...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thank you for your Feedback. We understand your frustration with this, however we have a clear baggage policy that is written on our website which has to be kept by ...

1.0
Product
Etihad Airways Customer Care
#1147944
I‘m really annoyed with how Etihad treats my complaint case!Reference number RQID: 580902 My flight, which was 7 hours delayed, is now over three months ago and besides the promises I haven’t received any compensation payment yet! I wrote several emails and called the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we have checked your case and saw the correspondence that you had with out officer. We have sent a reminder to your officer to get back to you again about your case ...

2.3
Product
Etihad Airways Customer Care
I liked
  • Airplane
I didn't like
  • Flight delay
  • Bad communication
  • Service
#1137536
Please find below the details of my ticket purchased online.Reservation code XQORHI Ticket Number 6072131918985 I was supposed to travel from riyadh to cochin on 8th May. Unfortunately, due to an emergency, I had to fly on 7th via Saudi Airlines. My return flight was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, could you kindly send us your case reference number so we can have a look into what happened? *Sky

1.0
Nedumbassery, Kerala
Product
Etihad Airways Customer Care
#1058409
EVEN THOUGH ABSURD HAVING YOUR ENTRY BLOCKED BECAUSE YOUR NAME CAME FIRST AND SURNAME AFTER,EVEN AFTER ALMOST IMMEDIATE CORRECTION BY TOUR OPERATOR,ALITALIA ETIHAD SHOWED ABSOLUTELY NO DESIRE TO GIVE ASSISTANCE TO A SENIOR PASSENGER, TRAVELLING FROM MILAN TO INDIA BUT...
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Anonymous
h***an

The british CAA has seriously threaten Etihad for their anti social behaviour..by starting a court case inquiry on the mentioned company...maybe its the initial process of the...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi joazbri, Thank you for reaching out to us. Could you kindly let us know if you have already filed a complaint about this? *Sky

1.0
Fiumicino, Lazio
Product
Etihad Airways Customer Care
I didn't like
  • Absurd behaviour
#1041305