Product: Etihad Airways Customer Care Clear all filters (31 of 31 reviews match)
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Hi, I travelled on Etihad Airways flight EY 211 from New Delhi to Abu Dabhi on Feb 3 2018 and have a transfer to Washington DC. I booked 4 tickets for my wife and 2 kids with seat numbers 39 H&K and 40 H&K.(Boarding Passes attached) My daughter had an Apple iPad silver...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Our team informed us that your Ipad has been found and is with us. We will tell them to send it to Washington D.C. for you to collect it there. Our team will call you if they ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, did you lose the Ipad on the flight to Abu Dhabi or on the flight to Washington? We will check with our team if they have found the item then. *Marc

Product
Etihad Airways Customer Care
#1185895
2 of the front line check-in staffs @ Toronto (YYZ) were rude to the senior citizen passenger.13Jan2018 : YYZ to AUH 2 of the left most seated staffs (for the 2nd issue highlighted) First of all when requested if there is a separate line-up to get boarding pass they...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may send us the PIR file reference you received when you reported the baggage missing and we will follow up on the bagga...

1.0
Product
Etihad Airways Customer Care
#1169077
I was travelling back to US from India in the last week of Nov 2017.I was told I'm supposed to carry only 7Kgs with me, which includes the carry on weight of all luggages, which is not really right. I did some shuffling and reduced the weight, because of which my...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thank you for your Feedback. We understand your frustration with this, however we have a clear baggage policy that is written on our website which has to be kept by ...

1.0
Product
Etihad Airways Customer Care
#1147944
I‘m really annoyed with how Etihad treats my complaint case!Reference number RQID: 580902 My flight, which was 7 hours delayed, is now over three months ago and besides the promises I haven’t received any compensation payment yet! I wrote several emails and called the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we have checked your case and saw the correspondence that you had with out officer. We have sent a reminder to your officer to get back to you again about your case ...

2.3
Product
Etihad Airways Customer Care
I liked
  • Airplane
I didn't like
  • Services and treatment towards customers or its passinger
  • Complaints handling
  • Bad communication
#1137536
Please find below the details of my ticket purchased online.Reservation code XQORHI Ticket Number 6072131918985 I was supposed to travel from riyadh to cochin on 8th May. Unfortunately, due to an emergency, I had to fly on 7th via Saudi Airlines. My return flight was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, could you kindly send us your case reference number so we can have a look into what happened? *Sky

1.0
Nedumbassery, Kerala
Product
Etihad Airways Customer Care
#1058409
I am writing to publish my experience with this airline. I haven’t even flown with the airline, and have only experienced them through their customer service, and have discovered just what a heartless, careless, insensitive and offensive airline this is. They were the...
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LadyScot
LadyScot

2 days or 2 years makes no difference. It is outside the window. Aside from the unnecessary sympathy text of your complaint, your complaint is nothing less than petty and igno...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We'd like to thank you for taking the time to contact us and share this recent experience. First we'd like to offer our thoughts to your and your family at this di...

Rainsville, Alabama
Product
Etihad Airways Customer Care
I didn't like
  • Customer service very poor
#937886
EVEN THOUGH ABSURD HAVING YOUR ENTRY BLOCKED BECAUSE YOUR NAME CAME FIRST AND SURNAME AFTER,EVEN AFTER ALMOST IMMEDIATE CORRECTION BY TOUR OPERATOR,ALITALIA ETIHAD SHOWED ABSOLUTELY NO DESIRE TO GIVE ASSISTANCE TO A SENIOR PASSENGER, TRAVELLING FROM MILAN TO INDIA BUT...
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Anonymous
h***an

The british CAA has seriously threaten Etihad for their anti social behaviour..by starting a court case inquiry on the mentioned company...maybe its the initial process of the...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi joazbri, Thank you for reaching out to us. Could you kindly let us know if you have already filed a complaint about this? *Sky

1.0
Fiumicino, Lazio
Product
Etihad Airways Customer Care
I didn't like
  • Absurd behaviour
#1041305
Out of nowhere literally after the dust had settled without warning and I was perplexed as to why she did that as the verbal altercation towards me was long over and we were done and I had left the scene (the line) and she was helping another guest who was behind me...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thank you for sharing your experience with us and letting us know about what happened. We would like to turn this around for you and help. Please send forward this f...

1.0
Product
Etihad Airways Customer Care
I didn't like
  • Duty manager at or tambo jnb airport
  • Attitude of ground-staff
  • Customer service very poor
#899562
This is a letter that I sent out to the country manager of Sri Lanka, the CEO of Etihad, posted as a note on FB and on numerous pages to get my story out there. 29 September 2016 Dear Sir, Compensation for lost baggage and Etihad’s customer care I pen this letter as...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Tracey,We are aware of your case and we have asked airberlin team to look into this for you. They will be in touch with you soon.Thank you. *Jiaqi

Kandy, Central Province
Product
Etihad Airways Customer Care
#931303
This was my first and very bad experienced journey with etihad. I was supposed to fly from Delhi to DAR-Tanizania on 02/11/2016 and we reached airport on time but we got to know that the jet airways from delhi to abhi dhabi is delayed by 3 hrs and we will miss next...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. If you wou...

Gdo
Gdo

Etihad Airways is a shameful airline company. They try to make profit without any respect for their customers. If some kind of problem or other issue happens, they will never ...

Dar Es Salaam, Dar Es Salaam
Product
Etihad Airways Customer Care
#950614