Product: Etihad Airways Customer Care Clear all filters (0 of 43 reviews match)
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I travelled in Business class from Chicago to Abu Dhabi to Delhi in Etihad on 18th-19th Nov. My baggage was delayed by 4 days for which the customer care didnt care at all when I called many times a day and they never had any updates. They never reached out to me to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your bag has been delayed and that items are missing. Please send all details along with your baggage reference and booking reference to bagga...

1.0
Product
Etihad Airways Customer Care
I didn't like
  • Staff lying
#1406730
Resolved
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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konathamreddy_51
konathamreddy_51

Hi, My lawyer approached court in India, but, seems that the court notices cannot be served as you do not have any offices in India. It is very strange. It surprises me that h...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

1.0
Product
Etihad Airways Customer Care
#1368435
Charged triple flight fare , dreadful customer care
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, thank you for reaching out to us. Please send us more details. The best way would be via Social Media such as Facebook, Twitter. Then we can quickly assist you ands fol...

Product
Etihad Airways Customer Care
#1416300
On 8/26/2018, Etihad staff at Chengdu Shuangliu Airport refused to give me boarding pass because she said there was an issue about my passport photo. She said she had to contact US immigration officer to decide whether I can enter the US. However, when I asked her for...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you....

1.0
Chengdu, Sichuan
Product
Etihad Airways Customer Care
#1340783
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
Etihad Airways - Denied Boarding at Helsinki, delayed flight and lost Checked luggage
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Hasan, since your case is from beginning of 2018, we are not able to assist anymore. We have checked your case and we saw that the denied boarding happened with airberlin, ...

Anonymous
Anonymous

Hi, sorry to hear about your experience. Please provide us with the case number to follow up with the case officer *Ali

1.3
Product
Etihad Airways Customer Care
I didn't like
  • Missing baggage
  • No refund
  • Staff attitude
#1156365
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Hello Eithad Airways, I (Meenakshi Manglani) and my and daughter (aged 7 years) had travelled from Hyderabad to London (via Abu Dabhi) by Eithad Airways on 28th April 2018. Your flight’s EY17 from Abu Dabhi to London arrival to Heathrow Airpot London was delayed by 2...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Meenakshi, thanks for getting in touch. We are sorry to hear that your flight was delayed, causing you to miss your connecting bus. We understand this must have been disapp...

Longford, England
Product
Etihad Airways Customer Care
I didn't like
  • Delayed flight which made me loose gbp346
#1244978
Resolved
Let the courts punish them. I will teach a lesson to the etihad fraudsters how they are fooling innocent passengers. Let the world know how worst this Etihad airways is. They made my in-laws to suffer. My mother in law was suffering from healths issues. They did not...
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Anonymous
Anonymous

See you in the court.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Konath, thank you for reaching out to us.You may send us your case number and we have a look into it for you. *Isi

Ringway, England
Product
Etihad Airways Customer Care
#1253582
Our kids 6 and 9 were traveling from US to Hyd India as unaccompanied minors were asked for Name, Age, Address and Phone number of their destination in India and also asked to sign something in the airport. Am not sure what they signed as we are not aware of a policy....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, in line with our policy, the form must be submitted with the contact details of parents or guardians who will pick up & drop off the minor.Please check out our websi...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, contact details of the Parent/Guardian are required in line with our unaccompanied minor service policy.Please take a look on https://www.etihad.com/en-ae/experience...

Product
Etihad Airways Customer Care
#1283499
Resolved
There is no customer service for the Etihad airways. They do not know the immigration rules of the UK. I asked them to show the rule as they argue, they said, they do not. I asked them to put in writing what they said, they said ‘no’. We always plan return journey...
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konathamreddy_51
konathamreddy_51

I have already complained to your CEO. I got reply from Abderrahim moutaouakil. Guest Relations Officer (Your reference - 621425). Abderrahim, too without any validity states ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to read that your in-laws faced issues while travelling with us. May we kindly ask you to provide some more details regarding your claims via our dedica...

1.0
Longford, England
Product
Etihad Airways Customer Care
#1196759
Spent two nights in airport n notices that ground staff from transfer desk, a young Philippino girl staff in that bar next to smoking room in terminal 1, say bad ones in English to her colleague behind the bar on two passengers and to my surprise since I've been...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about this. Our staff is trained to deliver excellent service and apologize if it was not the case. You can send your experience to feedback@etihad...

Product
Etihad Airways Customer Care
#1303201