Product: Etihad Airways Customer Care Clear all filters (28 of 28 reviews match)
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I‘m really annoyed with how Etihad treats my complaint case!Reference number RQID: 580902 My flight, which was 7 hours delayed, is now over three months ago and besides the promises I haven’t received any compensation payment yet! I wrote several emails and called the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we have checked your case and saw the correspondence that you had with out officer. We have sent a reminder to your officer to get back to you again about your case ...

2.3
Product
Etihad Airways Customer Care
I liked
  • Airplane
I didn't like
  • Services and treatment towards customers or its passinger
  • Flight delay
  • Bad communication
#1137536
Please find below the details of my ticket purchased online.Reservation code XQORHI Ticket Number 6072131918985 I was supposed to travel from riyadh to cochin on 8th May. Unfortunately, due to an emergency, I had to fly on 7th via Saudi Airlines. My return flight was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, could you kindly send us your case reference number so we can have a look into what happened? *Sky

1.0
Nedumbassery, Kerala
Product
Etihad Airways Customer Care
#1058409
EVEN THOUGH ABSURD HAVING YOUR ENTRY BLOCKED BECAUSE YOUR NAME CAME FIRST AND SURNAME AFTER,EVEN AFTER ALMOST IMMEDIATE CORRECTION BY TOUR OPERATOR,ALITALIA ETIHAD SHOWED ABSOLUTELY NO DESIRE TO GIVE ASSISTANCE TO A SENIOR PASSENGER, TRAVELLING FROM MILAN TO INDIA BUT...
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Anonymous
h***an

The british CAA has seriously threaten Etihad for their anti social behaviour..by starting a court case inquiry on the mentioned company...maybe its the initial process of the...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi joazbri, Thank you for reaching out to us. Could you kindly let us know if you have already filed a complaint about this? *Sky

1.0
Fiumicino, Lazio
Product
Etihad Airways Customer Care
I didn't like
  • Absurd behaviour
#1041305
My E-Ticket Number is: Etihad Airways (EY) 6077904194916 I booked with Vayama Air Line Confirmation Code: YGFWLO I am disabled person I have Electronic wheel chair scooter for my mobility so I want to inform you in advance so you will aware and take required...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,Thank you for your message.We will forward it to the relevant team and they will be in touch with you soon. Please remove your personal information here to protect ...

Product
Etihad Airways Customer Care
#966697
This was my first and very bad experienced journey with etihad. I was supposed to fly from Delhi to DAR-Tanizania on 02/11/2016 and we reached airport on time but we got to know that the jet airways from delhi to abhi dhabi is delayed by 3 hrs and we will miss next...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. If you wou...

Gdo
Gdo

Etihad Airways is a shameful airline company. They try to make profit without any respect for their customers. If some kind of problem or other issue happens, they will never ...

Dar Es Salaam, Dar Es Salaam
Product
Etihad Airways Customer Care
#950614
Knowing the heavy traffic in Kolkata, I did an online checking before my flight, "just in case" as I do everytime. And this day it happened, we stayed stuck 4h in the traffic. With my boarding card in hand, I took my small bag and ran to the airport (in rain and...
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Product
Etihad Airways Customer Care
I liked
  • Reply to mails
I didn't like
  • Nobody to talk to on the phone
  • Mail hard to find
  • Lack of information at online checkin
#950268
Etihad left my sister stranded at Chicago airport.She was told that she was late despite been at etihad counter 3 hours before flight. This is pathetic.Never fly this airline.
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,In order to look into this for you, can we have her booking reference and feedback on socialmedia@etihad.ae. Our Guest Relations team will review your issue and get...

Product
Etihad Airways Customer Care
#945930
I am writing to publish my experience with this airline. I haven’t even flown with the airline, and have only experienced them through their customer service, and have discovered just what a heartless, careless, insensitive and offensive airline this is. They were the...
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LadyScot
LadyScot

2 days or 2 years makes no difference. It is outside the window. Aside from the unnecessary sympathy text of your complaint, your complaint is nothing less than petty and igno...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We'd like to thank you for taking the time to contact us and share this recent experience. First we'd like to offer our thoughts to your and your family at this di...

Rainsville, Alabama
Product
Etihad Airways Customer Care
I didn't like
  • Customer service very poor
#937886
This is a letter that I sent out to the country manager of Sri Lanka, the CEO of Etihad, posted as a note on FB and on numerous pages to get my story out there. 29 September 2016 Dear Sir, Compensation for lost baggage and Etihad’s customer care I pen this letter as...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Tracey,We are aware of your case and we have asked airberlin team to look into this for you. They will be in touch with you soon.Thank you. *Jiaqi

Kandy, Central Province
Product
Etihad Airways Customer Care
#931303
Booked and paid return airfares Sydney to Amsterdam 12 months ahead.Had to reschedule return flights by 4 days due to my wife becoming ill and admitted to hospital in Sweden. As she was still in hospital when we were supposed to fly out the airline was contacted and...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We regret to hear that you haven't had a great experience and we would like to know more about it. Please share all the details with us along with your ticket numb...

Castle Hill, New South Wales
Product
Etihad Airways Customer Care
#929221