Product: Etihad Airways Customer Care Clear all filters (31 of 31 reviews match)
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Hi, I travelled on Etihad Airways flight EY 211 from New Delhi to Abu Dabhi on Feb 3 2018 and have a transfer to Washington DC. I booked 4 tickets for my wife and 2 kids with seat numbers 39 H&K and 40 H&K.(Boarding Passes attached) My daughter had an Apple iPad silver...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Our team informed us that your Ipad has been found and is with us. We will tell them to send it to Washington D.C. for you to collect it there. Our team will call you if they ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, did you lose the Ipad on the flight to Abu Dhabi or on the flight to Washington? We will check with our team if they have found the item then. *Marc

Product
Etihad Airways Customer Care
#1185895
2 of the front line check-in staffs @ Toronto (YYZ) were rude to the senior citizen passenger.13Jan2018 : YYZ to AUH 2 of the left most seated staffs (for the 2nd issue highlighted) First of all when requested if there is a separate line-up to get boarding pass they...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may send us the PIR file reference you received when you reported the baggage missing and we will follow up on the bagga...

1.0
Product
Etihad Airways Customer Care
#1169077
I was travelling back to US from India in the last week of Nov 2017.I was told I'm supposed to carry only 7Kgs with me, which includes the carry on weight of all luggages, which is not really right. I did some shuffling and reduced the weight, because of which my...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thank you for your Feedback. We understand your frustration with this, however we have a clear baggage policy that is written on our website which has to be kept by ...

1.0
Product
Etihad Airways Customer Care
#1147944
I‘m really annoyed with how Etihad treats my complaint case!Reference number RQID: 580902 My flight, which was 7 hours delayed, is now over three months ago and besides the promises I haven’t received any compensation payment yet! I wrote several emails and called the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we have checked your case and saw the correspondence that you had with out officer. We have sent a reminder to your officer to get back to you again about your case ...

2.3
Product
Etihad Airways Customer Care
I liked
  • Airplane
I didn't like
  • Service
  • Flight delay
  • Bad communication
#1137536
Please find below the details of my ticket purchased online.Reservation code XQORHI Ticket Number 6072131918985 I was supposed to travel from riyadh to cochin on 8th May. Unfortunately, due to an emergency, I had to fly on 7th via Saudi Airlines. My return flight was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, could you kindly send us your case reference number so we can have a look into what happened? *Sky

1.0
Nedumbassery, Kerala
Product
Etihad Airways Customer Care
#1058409
EVEN THOUGH ABSURD HAVING YOUR ENTRY BLOCKED BECAUSE YOUR NAME CAME FIRST AND SURNAME AFTER,EVEN AFTER ALMOST IMMEDIATE CORRECTION BY TOUR OPERATOR,ALITALIA ETIHAD SHOWED ABSOLUTELY NO DESIRE TO GIVE ASSISTANCE TO A SENIOR PASSENGER, TRAVELLING FROM MILAN TO INDIA BUT...
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Anonymous
h***an

The british CAA has seriously threaten Etihad for their anti social behaviour..by starting a court case inquiry on the mentioned company...maybe its the initial process of the...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi joazbri, Thank you for reaching out to us. Could you kindly let us know if you have already filed a complaint about this? *Sky

1.0
Fiumicino, Lazio
Product
Etihad Airways Customer Care
I didn't like
  • Absurd behaviour
#1041305
My E-Ticket Number is: Etihad Airways (EY) 6077904194916 I booked with Vayama Air Line Confirmation Code: YGFWLO I am disabled person I have Electronic wheel chair scooter for my mobility so I want to inform you in advance so you will aware and take required...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,Thank you for your message.We will forward it to the relevant team and they will be in touch with you soon. Please remove your personal information here to protect ...

Product
Etihad Airways Customer Care
#966697
This was my first and very bad experienced journey with etihad. I was supposed to fly from Delhi to DAR-Tanizania on 02/11/2016 and we reached airport on time but we got to know that the jet airways from delhi to abhi dhabi is delayed by 3 hrs and we will miss next...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. If you wou...

Gdo
Gdo

Etihad Airways is a shameful airline company. They try to make profit without any respect for their customers. If some kind of problem or other issue happens, they will never ...

Dar Es Salaam, Dar Es Salaam
Product
Etihad Airways Customer Care
#950614
Knowing the heavy traffic in Kolkata, I did an online checking before my flight, "just in case" as I do everytime. And this day it happened, we stayed stuck 4h in the traffic. With my boarding card in hand, I took my small bag and ran to the airport (in rain and...
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Product
Etihad Airways Customer Care
I liked
  • Reply to mails
I didn't like
  • Nobody to talk to on the phone
  • Lack of information at online checkin
  • Mail hard to find
#950268
Etihad left my sister stranded at Chicago airport.She was told that she was late despite been at etihad counter 3 hours before flight. This is pathetic.Never fly this airline.
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,In order to look into this for you, can we have her booking reference and feedback on socialmedia@etihad.ae. Our Guest Relations team will review your issue and get...

Product
Etihad Airways Customer Care
#945930