Product: Etihad Airways Customer Care Clear all filters (0 of 40 reviews match)
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On 8/26/2018, Etihad staff at Chengdu Shuangliu Airport refused to give me boarding pass because she said there was an issue about my passport photo. She said she had to contact US immigration officer to decide whether I can enter the US. However, when I asked her for...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you....

1.0
Chengdu, Sichuan
Product
Etihad Airways Customer Care
#1340783
Spent two nights in airport n notices that ground staff from transfer desk, a young Philippino girl staff in that bar next to smoking room in terminal 1, say bad ones in English to her colleague behind the bar on two passengers and to my surprise since I've been...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about this. Our staff is trained to deliver excellent service and apologize if it was not the case. You can send your experience to feedback@etihad...

Product
Etihad Airways Customer Care
#1303201
Our kids 6 and 9 were traveling from US to Hyd India as unaccompanied minors were asked for Name, Age, Address and Phone number of their destination in India and also asked to sign something in the airport. Am not sure what they signed as we are not aware of a policy....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, in line with our policy, the form must be submitted with the contact details of parents or guardians who will pick up & drop off the minor.Please check out our websi...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, contact details of the Parent/Guardian are required in line with our unaccompanied minor service policy.Please take a look on https://www.etihad.com/en-ae/experience...

Product
Etihad Airways Customer Care
#1283499
Let the courts punish them. I will teach a lesson to the etihad fraudsters how they are fooling innocent passengers. Let the world know how worst this Etihad airways is. They made my in-laws to suffer. My mother in law was suffering from healths issues. They did not...
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Anonymous
Anonymous

See you in the court.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Konath, thank you for reaching out to us.You may send us your case number and we have a look into it for you. *Isi

Ringway, England
Product
Etihad Airways Customer Care
#1253582
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Etihad Airways - Compensation for missing connecting bus due to delayed arrival of EY17 on 28th April at London Heathrow
Hello Eithad Airways, I (Meenakshi Manglani) and my and daughter (aged 7 years) had travelled from Hyderabad to London (via Abu Dabhi) by Eithad Airways on 28th April 2018. Your flight’s EY17 from Abu Dabhi to London arrival to Heathrow Airpot London was delayed by 2...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Meenakshi, thanks for getting in touch. We are sorry to hear that your flight was delayed, causing you to miss your connecting bus. We understand this must have been disapp...

Longford, England
Product
Etihad Airways Customer Care
I didn't like
  • Delayed flight which made me loose gbp346
#1244978
I am forced to write this post as an official complaint due to the shocking service I’ve received from Etihad for my last reservation. I am a very unhappy customer and I vow not to use Etihad ever again and spread the word on social media amongst thousands of people to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi, we guess we have been in touch with you on a different forum as well.We're truly sorry to hear, that you are not satisfied with our services.Please send us your case numbe...

1.0
Product
Etihad Airways Customer Care
#1227157
I went to the onboarding counter number 68 in the terminal 3, I gave her my passport and my national ID, she took so long to process as she keeps asking people around her which one to use, she asked 3 other reps. In the end, she gave me my boarding pass and the...
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konathamreddy_51
konathamreddy_51

Etihad customer services ask you to post your feedback as if they would take action. In fact it is just a show up. They would not do anything. I complained a week ago. So far ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

We regret hearing your experience and we do apologize for the inconveniences caused to you.Kindly share with us more details via feedback@etihad.ae so we can create a case for...

1.5
Product
Etihad Airways Customer Care
#1201820
There is no customer service for the Etihad airways. They do not know the immigration rules of the UK. I asked them to show the rule as they argue, they said, they do not. I asked them to put in writing what they said, they said ‘no’. We always plan return journey...
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konathamreddy_51
konathamreddy_51

I have already complained to your CEO. I got reply from Abderrahim moutaouakil. Guest Relations Officer (Your reference - 621425). Abderrahim, too without any validity states ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to read that your in-laws faced issues while travelling with us. May we kindly ask you to provide some more details regarding your claims via our dedica...

1.0
Longford, England
Product
Etihad Airways Customer Care
#1196759
Hi, I travelled on Etihad Airways flight EY 211 from New Delhi to Abu Dabhi on Feb 3 2018 and have a transfer to Washington DC. I booked 4 tickets for my wife and 2 kids with seat numbers 39 H&K and 40 H&K.(Boarding Passes attached) My daughter had an Apple iPad silver...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Our team informed us that your Ipad has been found and is with us. We will tell them to send it to Washington D.C. for you to collect it there. Our team will call you if they ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, did you lose the Ipad on the flight to Abu Dhabi or on the flight to Washington? We will check with our team if they have found the item then. *Marc

Product
Etihad Airways Customer Care
#1185895
2 of the front line check-in staffs @ Toronto (YYZ) were rude to the senior citizen passenger.13Jan2018 : YYZ to AUH 2 of the left most seated staffs (for the 2nd issue highlighted) First of all when requested if there is a separate line-up to get boarding pass they...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. You may send us the PIR file reference you received when you reported the baggage missing and we will follow up on the bagga...

1.0
Product
Etihad Airways Customer Care
#1169077