Product: Etihad Airways Customer Care Clear all filters (26 of 26 reviews match)
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Please find below the details of my ticket purchased online.Reservation code XQORHI Ticket Number 6072131918985 I was supposed to travel from riyadh to cochin on 8th May. Unfortunately, due to an emergency, I had to fly on 7th via Saudi Airlines. My return flight was...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, could you kindly send us your case reference number so we can have a look into what happened? *Sky

1.0
Etihad Airways Nedumbassery, Kerala
Product
Etihad Airways Customer Care
#1058409
EVEN THOUGH ABSURD HAVING YOUR ENTRY BLOCKED BECAUSE YOUR NAME CAME FIRST AND SURNAME AFTER,EVEN AFTER ALMOST IMMEDIATE CORRECTION BY TOUR OPERATOR,ALITALIA ETIHAD SHOWED ABSOLUTELY NO DESIRE TO GIVE ASSISTANCE TO A SENIOR PASSENGER, TRAVELLING FROM MILAN TO INDIA BUT...
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Anonymous
h***an

The british CAA has seriously threaten Etihad for their anti social behaviour..by starting a court case inquiry on the mentioned company...maybe its the initial process of the...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi joazbri, Thank you for reaching out to us. Could you kindly let us know if you have already filed a complaint about this? *Sky

1.0
Etihad Airways Fiumicino, Lazio
Product
Etihad Airways Customer Care
I didn't like
  • Absurd behaviour
#1041305
This was my first and very bad experienced journey with etihad. I was supposed to fly from Delhi to DAR-Tanizania on 02/11/2016 and we reached airport on time but we got to know that the jet airways from delhi to abhi dhabi is delayed by 3 hrs and we will miss next...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. If you wou...

Gdo
Gdo

Etihad Airways is a shameful airline company. They try to make profit without any respect for their customers. If some kind of problem or other issue happens, they will never ...

Etihad Airways Dar Es Salaam, Dar Es Salaam
Product
Etihad Airways Customer Care
#950614
Knowing the heavy traffic in Kolkata, I did an online checking before my flight, "just in case" as I do everytime. And this day it happened, we stayed stuck 4h in the traffic. With my boarding card in hand, I took my small bag and ran to the airport (in rain and...
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Product
Etihad Airways Customer Care
I liked
  • Reply to mails
I didn't like
  • Lack of information at online checkin
  • Mail hard to find
  • Nobody to talk to on the phone
#950268
Etihad left my sister stranded at Chicago airport.She was told that she was late despite been at etihad counter 3 hours before flight. This is pathetic.Never fly this airline.
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,In order to look into this for you, can we have her booking reference and feedback on socialmedia@etihad.ae. Our Guest Relations team will review your issue and get...

Product
Etihad Airways Customer Care
#945930
I am writing to publish my experience with this airline. I haven’t even flown with the airline, and have only experienced them through their customer service, and have discovered just what a heartless, careless, insensitive and offensive airline this is. They were the...
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LadyScot
LadyScot

2 days or 2 years makes no difference. It is outside the window. Aside from the unnecessary sympathy text of your complaint, your complaint is nothing less than petty and igno...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We'd like to thank you for taking the time to contact us and share this recent experience. First we'd like to offer our thoughts to your and your family at this di...

Etihad Airways Rainsville, Alabama
Product
Etihad Airways Customer Care
I didn't like
  • Customer service very poor
#937886
This is a letter that I sent out to the country manager of Sri Lanka, the CEO of Etihad, posted as a note on FB and on numerous pages to get my story out there. 29 September 2016 Dear Sir, Compensation for lost baggage and Etihad’s customer care I pen this letter as...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Tracey,We are aware of your case and we have asked airberlin team to look into this for you. They will be in touch with you soon.Thank you. *Jiaqi

Etihad Airways Kandy, Central Province
Product
Etihad Airways Customer Care
#931303
Booked and paid return airfares Sydney to Amsterdam 12 months ahead.Had to reschedule return flights by 4 days due to my wife becoming ill and admitted to hospital in Sweden. As she was still in hospital when we were supposed to fly out the airline was contacted and...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We regret to hear that you haven't had a great experience and we would like to know more about it. Please share all the details with us along with your ticket numb...

Etihad Airways Castle Hill, New South Wales
Product
Etihad Airways Customer Care
#929221
This is what i send to their corps and got an answer we will look into it. I guess they are still looking into it from last year. Feedback: Greeting, this is with regret I have to inform you all that my family (45 members total as I am the head of the family) will...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We regret to hear about your bad experience. Please share with us all the details along with your ticket number at socialmedia@etihad.ae and we will be able to lodg...

Product
Etihad Airways Customer Care
#926036
I have travelled in Etihad airlines on September 17th 2016. my booking reference was OMOUKU. My immigration was cleared in Mumbai airport and as per the instructions of Etihad staff I rushed to the gate no 65, but I was not allowed and the flight left to Abudhabi...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We regret to hear about your bad experience. Please share with us all the details at socialmedia@etihad.ae and we will be able to lodge a formal complaint for you.W...

1.8
Product
Etihad Airways Customer Care
I didn't like
  • Airlines service
#921500