Product: Etihad Airways Customer Care Clear all filters (0 of 46 reviews match)
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I refer to my complaint to Guest dept. I had few communications with Kaizad in Guest dept.The issue is related to travel seat arrangement and other that was related to staff handling of the situation, that has really humiliated us. We always travel with Etihad. We went...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, Please reply to our Guest Relations Team as they will be able to assist you further with this. Thank you. *Rose

Product
Etihad Airways Customer Care
I liked
  • Ticket affordability
I didn't like
  • Complaints handling
#1515702
Did not Connect to the call Sad
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Please visit our website here https://www.etihad.com/en-ae/before-you-fly/flight-status/ for latest flight status. For any further assistance or if you have any othe...

Product
Etihad Airways Customer Care
#1510940
I have tried to buy a ticket online and sent the payment through bank account 5 minutes after having made the booking (evidence available). Etihad intimidated via e-mail that I should carry out the payment within 24 hours in order to keep the booking valid. Now after 6...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that. Please send us your bank statement and your booking reference again in a private message on one of our Social media channels to look into it ...

Product
Etihad Airways Customer Care
#1463358
Charged triple flight fare , dreadful customer care
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Anonymous
Anonymous

Etihad is a worst airlines. Dont expect a resolution here. They will just waste your time

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, thank you for reaching out to us. Please send us more details. The best way would be via Social Media such as Facebook, Twitter. Then we can quickly assist you ands fol...

Product
Etihad Airways Customer Care
#1416300
I travelled in Business class from Chicago to Abu Dhabi to Delhi in Etihad on 18th-19th Nov. My baggage was delayed by 4 days for which the customer care didnt care at all when I called many times a day and they never had any updates. They never reached out to me to...
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VigilantMountainLion872
VigilantMountainLion872

Even after more than a month, Etihad is still asking for receipts for the items that were burgled from my bag and just delaying things. It will be interesting to see if they w...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your bag has been delayed and that items are missing. Please send all details along with your baggage reference and booking reference to bagga...

1.0
Product
Etihad Airways Customer Care
I didn't like
  • Staff lying
#1406730
Resolved
I posted my reviews in the past 2 times about denying my in-laws boarding flight in Hyderabad, India despite they having valid passport and visa on the pretext that they did not have return ticket booked. I even complained to their unresponsive and careless CEO. The...
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konathamreddy_51
konathamreddy_51

Hi, My lawyer approached court in India, but, seems that the court notices cannot be served as you do not have any offices in India. It is very strange. It surprises me that h...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we have taken the advise of our legal team and in this case you are entitled to a reimbursement of the ticket cost as stated earlier in our previous correspondence...

1.0
Product
Etihad Airways Customer Care
#1368435
On 8/26/2018, Etihad staff at Chengdu Shuangliu Airport refused to give me boarding pass because she said there was an issue about my passport photo. She said she had to contact US immigration officer to decide whether I can enter the US. However, when I asked her for...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ and we will investigate what has happened and be in touch with you. Thank you....

1.0
Chengdu, Sichuan
Product
Etihad Airways Customer Care
#1340783
Spent two nights in airport n notices that ground staff from transfer desk, a young Philippino girl staff in that bar next to smoking room in terminal 1, say bad ones in English to her colleague behind the bar on two passengers and to my surprise since I've been...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about this. Our staff is trained to deliver excellent service and apologize if it was not the case. You can send your experience to feedback@etihad...

Product
Etihad Airways Customer Care
#1303201
Our kids 6 and 9 were traveling from US to Hyd India as unaccompanied minors were asked for Name, Age, Address and Phone number of their destination in India and also asked to sign something in the airport. Am not sure what they signed as we are not aware of a policy....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, in line with our policy, the form must be submitted with the contact details of parents or guardians who will pick up & drop off the minor.Please check out our websi...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, contact details of the Parent/Guardian are required in line with our unaccompanied minor service policy.Please take a look on https://www.etihad.com/en-ae/experience...

Product
Etihad Airways Customer Care
#1283499
Resolved
Let the courts punish them. I will teach a lesson to the etihad fraudsters how they are fooling innocent passengers. Let the world know how worst this Etihad airways is. They made my in-laws to suffer. My mother in law was suffering from healths issues. They did not...
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Anonymous
Anonymous

See you in the court.

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Konath, thank you for reaching out to us.You may send us your case number and we have a look into it for you. *Isi

Ringway, England
Product
Etihad Airways Customer Care
#1253582