Product: Etihad Airways Claim Clear all filters (0 of 7 reviews match)
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I along with my family (5 ppl) travelled from YYZ - AUH - LHE on the 21st of Jun, 2018. I lost one piece of my luggage and after several calls, emails including authorization, claim & indemnity forms and involving the Canadian Transportation Agency I finally recieved...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that. Please send us your case number in a private message on one of our social media pages (Facebook, Instagram, Twitter) so that we can follow up...

2.3
Product
Etihad Airways Claim
#1310670
Hi sir/madam How are u. My brother are stuck on your air pots. Bcs thy losted his passport beg on your airport some one still it. And u ppl took 8 hours to found tht beg. Now my brother is stuck ther sins long time. U ppl should have been give him food and rest room so...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about this incident. If the passport is not available at the time of check in we are not able to provide any hotel accommodation or food voucher fo...

Anonymous
JB

What kind of gibberish is this?

Product
Etihad Airways Claim
#1309839
Etihad Airways - Baggage Claim
Etihad Airways - Baggage Claim
Etihad Airways - Baggage Claim
Good Day My wife & i used Ethihad for our honeymoon frim johannesburg to phuket & back with connecting flights frim abu dhabi.When we got to our destination my wifes bag was damaged in the on the one side. When we got back home the damages were much worse &...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thanks for sharing your review. We are sorry to learn that you arrived at your final destination with damaged baggage, this must have been disappointing for you both...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thanks for sharing your review. We are sorry to learn that you arrived at your final destination with damaged baggage, this must have been disappointing for you both...

1.6
Product
Etihad Airways Claim
#1193026
I forgot two phones, Samsung galaxy silver in colour with a black cover and Nokia C200 black in colour in the checking tray when i was told to go for check up in room 5.This was on 25th June, 2017 at around 7:30 am in the morning. I sent an email addressing the issue...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we have forwarded this to our Lost & Found Department. If your items have been located, they will contact you directly. Thank you. *Rose

4.0
Product
Etihad Airways Claim
I liked
  • Fabulous
  • Nice in-flight staffs and nice planes
I didn't like
  • Complaints handling
#1072643
I was forced to pay for additional weight of my stow on board luggage while other passengers were allowed to exceed the cabin luggage rules. Numerous emails to Etihad received the stock same answer and they refused to deal with their failure to enforce their own rules....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We are sorry to hear about your recent experience with us, kindly send the details with the case reference number to socialmedia@etihad.ae and we will take a look ...

Product
Etihad Airways Claim
I didn't like
  • Service
  • Unfair application of rules
#615130
My baggages had been delayed at Paris airport by Etihad Airways and I received my baggages after 10 days. Till then I had to buy everything and when I asked for claim they wont even reply. I called them and they said to fill the claim form online and mail them. I did...
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Product
Etihad Airways Claim
#448755
Etihad lost our luggage coming back from Pakistan to New York. After filing out lost luggage form and obtaining claim number we were told someone from Etihad will get get back to us as they needed at least 2 weeks to find out what happened to our luggage. After 2...
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Anonymous
Anonymous

Baggage claims are terrible and follow ups are not to satisfactory and beware of damage and missing when travel to India and lost at Indian airport. My valued gift was stolen ...

Gdo
Gdo

Same happened to me.It seems that it is a policy of Etihad to skip customers refund.I have been waiting for a refund for 10 days delayed luggage for more than 1 year and I did...

Product
Etihad Airways Claim
#193135