Havering, Havering
Not resolved
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Worst baggage claim service in this world.No one will call for any apology and they will make you suffer like any thing.my complain number is LHREY 10726 almost two month is about to complete but dint find any update from etihad team and they are not ready to accept their fault also.

They are not receiving our call also now.This is too unprofessional.

Reason of review: Poor customer service.

I didn't like: Customer services.

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My parents arrived in Austin, USA for the first tome in business class and lost all 3 bags.Got 2 next day but one is still missing.

Etihad has no bag claim number and no one is bothered.How can we get file number from etihad.

to Anonymous #1153634
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the lost baggage of your parents.You may check this link for an online baggage claim.

Have you received a PIR number or a case number in order for us to track it for you?*Ela

Etihad Airways Verified Representative

Dear Guest,

Thank you for reaching out to us and letting us know about your experience.We sincerely apologise for the inconvenience caused and for the wait.

Can you kindly send your case (RQID) or INTR number to socialmedia@etihad.ae, so that we can look into this for you?

Thank you.

Kind regards, *ED

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