Product: Etihad Airways Baggage Policy Clear all filters (0 of 74 reviews match)
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I checked in my baggage at Bangalore and picked at Munich. While taking I found my trolley wheels broken and missing. Very bad. Ethihad damaged my luggage. Please answer what to do now. manojkpcb@gmail.com
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, I am sorry to hear about your experience.A damage needs to be reported within 7 days after the flight.Please send your details such as booking reference or ticket numbe...

Product
Etihad Airways Baggage Policy
#1238621
You guys lost my luggage it has been 10 days and no response about my luggage then you tried to send me someone else’s luggage and tried to tell me it was mine theives I will never recommend this airline again and I am taking legal action
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, I am sorry to hear about your experience. Please send us your PIR file reference number which you received at the airport when you reported the baggage missing. Then we...

1.0
Product
Etihad Airways Baggage Policy
#1230494
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
My wife and I travelled from New York to Johannesburg with a layover in Abu Dhabi mid Feb. We checked in our luggage at JFK airport and only got it back in Johannesburg. We were shocked to see the state that our one suitcase was in. The front pocket was torn open, the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the damage of your bag. You can send the claim with the photos to our email address baggageclaims@etihad.ae If you have done that already ...

4.3
Product
Etihad Airways Baggage Policy
I liked
  • Meals
  • Inflight service
  • Comfortable aircraft
I didn't like
  • Damaged baggage
  • Long lay-overs with no complementary hotel
  • Lack of feedback and communication
#1204600
Hello, While traveling with my mother from Australia to Manchester on 30th December 2017, we both had 2 bags with us and for some reason my mother was charged for her second bag even though I had bought her an 'Economy Classic' ticket through the Etihad website. Once...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Kay, we are sorry to read you faced issues with your baggage allowance during your travel with us. If you already have a complaint filed with us, please send us your cas...

Product
Etihad Airways Baggage Policy
#1196667
I was traveling on Etihad form US to India on Dec 15.On Dec 16th, I was in the transit airport of Frankfurt about to board EY 002 from Frankfurt to Abu Dhabi. A racist German agent of Etihad refused to board me unless I paid for excess bag. When I told him that the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. Kindly send us your case number to SocialMedia@eithad.ae and we will follow up on this for you. *Isi

Product
Etihad Airways Baggage Policy
#1181558
Here is my flight journey on Jan4th 2018 MAA to AUH -->went well AUH to JFK --> weather issue airport change from JFK to LGA LGA to RDU (final destination) --> cancelled When im on flight EY101 from AUH to JFK, they announced that due to snow storm in Newyork they...
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Anonymous
EtihadCustomer

Hi - there are many of us in the same situation. I am in touch with many members of our flight - who have not received their bags and Etihad as no idea where our bags are per ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the issue with your bags. Indeed our team in JFK is trying to reunite all guests with their baggage after the problems caused by the storm...

1.4
Product
Etihad Airways Baggage Policy
#1165650
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Etihad Airways - Luggage missing

Took flight to Kolkata from Toronto via Abu dhabi,none of my bags have arrived,tey r still unable to trace it,pathetic servic,festive season im stuck with noclthes,noinfo abt my bag,have got important papers in my bag,kindly please respond whr my bag has been misplaced.
Product
Etihad Airways Baggage Policy
I didn't like
  • Duty manager at or tambo jnb airport
  • Damaged luggage
  • Not professional
#1155323
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways and then said that on behalf of Etihad Airways management, we want to serve your better at all times. Then informing me that my...
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Anonymous
Siptain

Hi...trust me they just throw passenger bagage like anything without any fear sinece all the baggage handling is done by some other ground handling agency and they are least b...

Anonymous
Hasan Sherwani

which country you were travelling to and from. You can claim under Montreal Convention or EC261/2004. You must sue them in court otherwise they will not give you any money.

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Mishandling of luggage
#1142339
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Etihad Airways - Damaged Baggage

Etihad Airways - Damaged Baggage
Etihad Airways - Damaged Baggage
Etihad Airways - Damaged Baggage
Etihad Airways - Damaged Baggage
I,Raman/TM Mrs., travelled EY203/29Oct BOM/AUH onto EY103/30Oct AUH/JFK. My travel was comfortable throughout. After reaching home I noticed one wheel of one of my checked in baggage was missing. I attach photo's of the baggage showing missing wheel. Also copy of my boarding AUH/JFK. Please review and respond at the earliest. My email address is samram@optonline.net Regards/Raman
4.4
Details
Customer service
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Product
Etihad Airways Baggage Policy
#1125337
I have traveled around the world with several different airlines.I'm carrying my cabin bag for almost 13 years the same bag. Etihad is the only airlines they measure the size of carry on bag. they don't allow even 1/2" bigger bag. They waist too much time before you...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Thank you for letting us know about your experience. We understand you are unhappy with our cabin baggage policy, however we always suggest our guests to check our w...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Customer service
#1122985