Product: Etihad Airways Baggage Policy Clear all filters (0 of 82 reviews match)
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Hi, I traveled from Islamabad to JFK via Etihad airways on Feb 7th, 2019. It was a connecting flight and had a stay in Abu-Dhabi. I had two bags 26 kg and 14 kg. At check in counter, representative weight both bags together and printed and attached tags on the bags....
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, Please provide your RQID number so that we can investigate this further with our Baggage Team. Thank you. *Rose

1.8
Product
Etihad Airways Baggage Policy
I didn't like
  • Etihad no care factor
  • Services and treatment towards customers or its passinger
  • Rude customer services
#1516005
Etihad Airways - Luggage weight issue
Flight EY485 Brisbane - Abu Dhabi and EY21 Abu Dhabi to Manchester. On the 27th June 2018 I was waiting to check in for my return flight from on your airline from Brisbane to Manchester via Abu Dhabi and was convinced all was under control & I was stressed only about...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we offer various fare choices that provide our guests with different baggage allowance, change and refund policy according to their needs. Feel free to send us a pri...

1.5
Product
Etihad Airways Baggage Policy
I didn't like
  • Custome service
  • Lot of inconvenience
  • Such an horrible experince
#1514417
Sir , I traveled from Lahore to Munich via Abu Dhabi thro eithad air on 10 Feb 19 ,ticket nbr 6073160040088.The wheel of my bag is totally damaged , and an other wheel base is also damaged. And second hand carry which I also booked also damaged.kindly give me...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Tahir Naeem Saeed, thank you for your comment. Please send your booking details along with pictures of the damaged items to baggageclaims@etihad.ae. Ensure this is done ...

Product
Etihad Airways Baggage Policy
#1470246
Resolved
I have the worst experience with Etihad airways. Etihad lost my baggage and gave me a number to call JFK Etihad baggage services. I have been calling the given number for 7 days and no body picks up. I called the customer service every day and no one has even tried to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your baggage got lost. Please send us your baggage reference (PIR) number and we will follow up with our team where your baggage is. Thank you...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Lost luggage
  • Services and treatment towards customers or its passinger
  • Inability of etihad to track the luggage
#1437471
I flew on Etihad from Islamabad, Pakistan to Toronto on July 12 via Abu Dhabi. When I collected my checked in bag at Pearson Airport, the lock was missing, bag handle ripped off and there was a gaping hole where the handle was attached to the bag. When I filed a claim...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, sorry to hear about that. Please send us a private message with your case number on any of our social media channels e.g. Facebook or Twitter, and I will look into i...

1.7
Product
Etihad Airways Baggage Policy
#1339669
I was on a flight from Chicago to Abu Dhabi on 6/11/2018 flying business class with the intention to fly to Russia for the World Cup on 6/13. Upon arrival in Abu Dhabi on 6/12 my bag never arrived, I immediately went to baggage claim and was told my bag was left in...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the issue with your bag. Please send us the case number of your correspondence in a Private message on one of our social media channels (Face...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Not organized
  • Services and treatment towards customers or its passinger
  • Lack of feedback and communication
#1311148
I have traveled on your Etihad airlines flight in May 2018. I am writing to you as no one from the Etihad Airways customer service is able to answer my question and customer relations email is not responding to my email communication. I hope, at least they will answer...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send us your details via SocialMedia@etihad.ae or via Facebook or Twitter as we will be quicker to check your booking regarding your baggage allowance and the ch...

Product
Etihad Airways Baggage Policy
#1273113
Etihad Airways - Pathetic Service - Baggage Damage
Etihad Airways - Pathetic Service - Baggage Damage
When I am travelling back from India-Hyderabad to Charlotte NorthCArolina (USA); My new baggage (50lbs) which I purchased couple of weeks back got "torn and damaged" completely. It can't be repaired, as it is completely ripped away during my flight course. Please...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please forward your details to BaggageClaims@etihad.ae within 7 days after your flight.They will be able to assist you with your claim. *Isi

1.0
Product
Etihad Airways Baggage Policy
#1257378
I checked in my baggage at Bangalore and picked at Munich. While taking I found my trolley wheels broken and missing. Very bad. Ethihad damaged my luggage. Please answer what to do now. manojkpcb@gmail.com
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, I am sorry to hear about your experience.A damage needs to be reported within 7 days after the flight.Please send your details such as booking reference or ticket numbe...

Product
Etihad Airways Baggage Policy
#1238621
You guys lost my luggage it has been 10 days and no response about my luggage then you tried to send me someone else’s luggage and tried to tell me it was mine theives I will never recommend this airline again and I am taking legal action
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, I am sorry to hear about your experience. Please send us your PIR file reference number which you received at the airport when you reported the baggage missing. Then we...

1.0
Product
Etihad Airways Baggage Policy
#1230494