Product: Etihad Airways Baggage Policy Clear all filters (0 of 79 reviews match)
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I have the worst experience with Etihad airways. Etihad lost my baggage and gave me a number to call JFK Etihad baggage services. I have been calling the given number for 7 days and no body picks up. I called the customer service every day and no one has even tried to...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear that your baggage got lost. Please send us your baggage reference (PIR) number and we will follow up with our team where your baggage is. Thank you...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Seriousness provided to the issue by etihad
  • Inability of etihad to track the luggage
  • Lost luggage
#1437471
I flew on Etihad from Islamabad, Pakistan to Toronto on July 12 via Abu Dhabi. When I collected my checked in bag at Pearson Airport, the lock was missing, bag handle ripped off and there was a gaping hole where the handle was attached to the bag. When I filed a claim...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, sorry to hear about that. Please send us a private message with your case number on any of our social media channels e.g. Facebook or Twitter, and I will look into i...

1.7
Product
Etihad Airways Baggage Policy
#1339669
I was on a flight from Chicago to Abu Dhabi on 6/11/2018 flying business class with the intention to fly to Russia for the World Cup on 6/13. Upon arrival in Abu Dhabi on 6/12 my bag never arrived, I immediately went to baggage claim and was told my bag was left in...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about the issue with your bag. Please send us the case number of your correspondence in a Private message on one of our social media channels (Face...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Lack of feedback and communication
  • Not organized
  • Services and treatment towards customers or its passinger
#1311148
I have traveled on your Etihad airlines flight in May 2018. I am writing to you as no one from the Etihad Airways customer service is able to answer my question and customer relations email is not responding to my email communication. I hope, at least they will answer...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send us your details via SocialMedia@etihad.ae or via Facebook or Twitter as we will be quicker to check your booking regarding your baggage allowance and the ch...

Product
Etihad Airways Baggage Policy
#1273113
Etihad Airways - Pathetic Service - Baggage Damage
Etihad Airways - Pathetic Service - Baggage Damage
When I am travelling back from India-Hyderabad to Charlotte NorthCArolina (USA); My new baggage (50lbs) which I purchased couple of weeks back got "torn and damaged" completely. It can't be repaired, as it is completely ripped away during my flight course. Please...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please forward your details to BaggageClaims@etihad.ae within 7 days after your flight.They will be able to assist you with your claim. *Isi

1.0
Product
Etihad Airways Baggage Policy
#1257378
I checked in my baggage at Bangalore and picked at Munich. While taking I found my trolley wheels broken and missing. Very bad. Ethihad damaged my luggage. Please answer what to do now. manojkpcb@gmail.com
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, I am sorry to hear about your experience.A damage needs to be reported within 7 days after the flight.Please send your details such as booking reference or ticket numbe...

Product
Etihad Airways Baggage Policy
#1238621
You guys lost my luggage it has been 10 days and no response about my luggage then you tried to send me someone else’s luggage and tried to tell me it was mine theives I will never recommend this airline again and I am taking legal action
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, I am sorry to hear about your experience. Please send us your PIR file reference number which you received at the airport when you reported the baggage missing. Then we...

1.0
Product
Etihad Airways Baggage Policy
#1230494
Featured
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
Etihad Airways - No feedback on damaged luggage
My wife and I travelled from New York to Johannesburg with a layover in Abu Dhabi mid Feb. We checked in our luggage at JFK airport and only got it back in Johannesburg. We were shocked to see the state that our one suitcase was in. The front pocket was torn open, the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the damage of your bag. You can send the claim with the photos to our email address baggageclaims@etihad.ae If you have done that already ...

4.3
Product
Etihad Airways Baggage Policy
I liked
  • Inflight service
  • Meals
  • Comfortable aircraft
I didn't like
  • Long lay-overs with no complementary hotel
  • Lack of feedback and communication
  • Damaged baggage
#1204600
Hello, While traveling with my mother from Australia to Manchester on 30th December 2017, we both had 2 bags with us and for some reason my mother was charged for her second bag even though I had bought her an 'Economy Classic' ticket through the Etihad website. Once...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Kay, we are sorry to read you faced issues with your baggage allowance during your travel with us. If you already have a complaint filed with us, please send us your cas...

Product
Etihad Airways Baggage Policy
#1196667
I was traveling on Etihad form US to India on Dec 15.On Dec 16th, I was in the transit airport of Frankfurt about to board EY 002 from Frankfurt to Abu Dhabi. A racist German agent of Etihad refused to board me unless I paid for excess bag. When I told him that the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. Kindly send us your case number to SocialMedia@eithad.ae and we will follow up on this for you. *Isi

Product
Etihad Airways Baggage Policy
#1181558