Product: Etihad Airways Baggage Policy Clear all filters (69 of 69 reviews match)
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I was traveling on Etihad form US to India on Dec 15.On Dec 16th, I was in the transit airport of Frankfurt about to board EY 002 from Frankfurt to Abu Dhabi. A racist German agent of Etihad refused to board me unless I paid for excess bag. When I told him that the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your experience. Kindly send us your case number to SocialMedia@eithad.ae and we will follow up on this for you. *Isi

Product
Etihad Airways Baggage Policy
#1181558
Here is my flight journey on Jan4th 2018 MAA to AUH -->went well AUH to JFK --> weather issue airport change from JFK to LGA LGA to RDU (final destination) --> cancelled When im on flight EY101 from AUH to JFK, they announced that due to snow storm in Newyork they...
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Anonymous
EtihadCustomer

Hi - there are many of us in the same situation. I am in touch with many members of our flight - who have not received their bags and Etihad as no idea where our bags are per ...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we are sorry to hear about the issue with your bags. Indeed our team in JFK is trying to reunite all guests with their baggage after the problems caused by the storm...

1.4
Product
Etihad Airways Baggage Policy
#1165650
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Etihad Airways - Luggage missing

Took flight to Kolkata from Toronto via Abu dhabi,none of my bags have arrived,tey r still unable to trace it,pathetic servic,festive season im stuck with noclthes,noinfo abt my bag,have got important papers in my bag,kindly please respond whr my bag has been misplaced.
Product
Etihad Airways Baggage Policy
I didn't like
  • Not professional
  • Duty manager at or tambo jnb airport
  • Services and treatment towards customers or its passinger
#1155323
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways and then said that on behalf of Etihad Airways management, we want to serve your better at all times. Then informing me that my...
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Anonymous
Siptain

Hi...trust me they just throw passenger bagage like anything without any fear sinece all the baggage handling is done by some other ground handling agency and they are least b...

Anonymous
Hasan Sherwani

which country you were travelling to and from. You can claim under Montreal Convention or EC261/2004. You must sue them in court otherwise they will not give you any money.

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Mishandling of luggage
#1142339
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Etihad Airways - Damaged Baggage

Etihad Airways - Damaged Baggage
Etihad Airways - Damaged Baggage
Etihad Airways - Damaged Baggage
Etihad Airways - Damaged Baggage
I,Raman/TM Mrs., travelled EY203/29Oct BOM/AUH onto EY103/30Oct AUH/JFK. My travel was comfortable throughout. After reaching home I noticed one wheel of one of my checked in baggage was missing. I attach photo's of the baggage showing missing wheel. Also copy of my boarding AUH/JFK. Please review and respond at the earliest. My email address is samram@optonline.net Regards/Raman
4.4
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Product
Etihad Airways Baggage Policy
#1125337
I have traveled around the world with several different airlines.I'm carrying my cabin bag for almost 13 years the same bag. Etihad is the only airlines they measure the size of carry on bag. they don't allow even 1/2" bigger bag. They waist too much time before you...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Thank you for letting us know about your experience. We understand you are unhappy with our cabin baggage policy, however we always suggest our guests to check our w...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Customer service
#1122985
I have spent an incredible large amount of time submitting proof of evidence and communicating with the baggage claim team.After 4 months of me emailing them and waiting for a reply, they finally responded and agreed to pay the reimbursement for a new baggage. I...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your case. We will contact our Baggage Claims Team and ask them to settle the claim and contact you. *Ela

Product
Etihad Airways Baggage Policy
#1113738
Etihad Airways - Lost luggage. No response from baggage dept.
Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department.I have tried calling multiple baggage contacts in multiple destinations from this list:...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage. No claim has been made under your bag tag number EY639623.Please send us your booking details including your last desti...

2.3
Product
Etihad Airways Baggage Policy
I didn't like
  • Rude customer services
  • Worst experience
  • Customer service
#1099897
Respected Representative, I am writing to file a complaint that I did not get my luggage at LHE airport.I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 4 days, there is no trace. Customer service is...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage.Please send us your details via socialmedia@etihad.ae and we will check with our team. *Ela

Product
Etihad Airways Baggage Policy
#1095931
Please do your self a favor and steer away from ETIHAD.Flight 130 departing from dulles airport was scheduled to leave at 22:10. The Check-in counter started around 18:30. I had my boarding pass printed and ready to drop off my luggage. Then this weird third world...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send your details including booking reference to SocialMedia@etihad.ae. We will look into this for you. *Ela

Product
Etihad Airways Baggage Policy
#1090526