Product: Etihad Airways Baggage Policy Clear all filters (65 of 65 reviews match)
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I have traveled around the world with several different airlines.I'm carrying my cabin bag for almost 13 years the same bag. Etihad is the only airlines they measure the size of carry on bag. they don't allow even 1/2" bigger bag. They waist too much time before you...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Thank you for letting us know about your experience. We understand you are unhappy with our cabin baggage policy, however we always suggest our guests to check our w...

1.0
Product
Etihad Airways Baggage Policy
I didn't like
  • Customer service
#1122985
I have spent an incredible large amount of time submitting proof of evidence and communicating with the baggage claim team.After 4 months of me emailing them and waiting for a reply, they finally responded and agreed to pay the reimbursement for a new baggage. I...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your case. We will contact our Baggage Claims Team and ask them to settle the claim and contact you. *Ela

Product
Etihad Airways Baggage Policy
#1113738
Etihad Airways - Lost luggage. No response from baggage dept.
Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department.I have tried calling multiple baggage contacts in multiple destinations from this list:...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage. No claim has been made under your bag tag number EY639623.Please send us your booking details including your last desti...

2.3
Product
Etihad Airways Baggage Policy
I didn't like
  • Rude customer services
  • Customer service
  • Worst experience
#1099897

Etihad Airways - Damaged Baggage

#1125337
4.4
Details
I,Raman/TM Mrs., travelled EY203/29Oct BOM/AUH onto EY103/30Oct AUH/JFK. My travel was comfortable throughout. After reaching home I noticed one wheel of one of my checked in baggage was missing. I attach photo's of the baggage showing missing wheel. Also copy of my boarding AUH/JFK. Please review and respond at the earliest. My email address is samram@optonline.net Regards/Raman
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Etihad Airways Baggage Policy Review

#928555
1.8
Details
I emailed already for delayed baggage of 60 hrs but no response from The airline
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Billing Practices
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Etihad Airways Baggage Policy Review

#919927
1.0
Details
They broke my child new stroller and refuse my claim bad airway and bad experience
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
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Product or Service Quality
Quality of Food
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Website
Respected Representative, I am writing to file a complaint that I did not get my luggage at LHE airport.I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 4 days, there is no trace. Customer service is...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage.Please send us your details via socialmedia@etihad.ae and we will check with our team. *Ela

Product
Etihad Airways Baggage Policy
#1095931
Please do your self a favor and steer away from ETIHAD.Flight 130 departing from dulles airport was scheduled to leave at 22:10. The Check-in counter started around 18:30. I had my boarding pass printed and ready to drop off my luggage. Then this weird third world...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send your details including booking reference to SocialMedia@etihad.ae. We will look into this for you. *Ela

Product
Etihad Airways Baggage Policy
#1090526
My baggage was delayed for 2nd days now.on 25th June 2017, I took a 0930am flight from Kuala Lumpur to Abu Dhabi with transit at Muscat. Arrived at Abu Dhabi on EY 383 flight at 1510pm on the same day. I Made a report at Baggage Services with reference number...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we regret to hear that. If you still need a help kindly contact us at socialmedia@etihad.ae to look into this for you. *Yas

Product
Etihad Airways Baggage Policy
I didn't like
  • Lost luggage
  • Baggage management
#1079871
Etihad Airways - Missing my cabin language
Etihad Airways - Missing my cabin language
Etihad Airways - Missing my cabin language
On May 17th 2017, in EY 271 Fly from chennai - abuthabi,i miss my red safari box type cabin language inside the flight itself, in my cabin language i have pink colour file with my daughter kaviya birth certificates, hard disk, cd player... and my dress(legings, tops),...
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Anonymous
Gowrishankar

This is my File reference number and they closed the case without my without informing me and stating we cant able to find the baggage.PIR : SFOEY12039Claim Reference NO : 5...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, did you report about your lost property upon your arrival? Could you please send your file reference number for our review. *Joe

Product
Etihad Airways Baggage Policy
#1052073
I have been travelling Etihad Airways for last 2 years.Hyderabad Ground staff for Etihad Airways are very bad I cannot describe the Attitude,lack of professionalism and customer care.This is the second time i had a Very very bad experience at Airport.Never ever...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, thank you for reaching out to us. We can see you have also sent us an email about this and we will soon create a case for you, so our Guest Relations team can invest...

1.8
Product
Etihad Airways Baggage Policy
I didn't like
  • Lack of professionalism
  • No customer service
  • Worst customer service
#1030570
My granddaughter and I flew to London via Abu darbi on the 15 of January.My first complaint was when we were checking in,I asked the gentleman very politely if it was possible for us to have a spare seat next to us ,his reply was quiet short with answer being no it's a...
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Anonymous
Campipoli4

It is now august and i havent had any contact from you regarding this terrible experience

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, can you kindly provide us with your full name in order for us to process with creating your case. *Pennie

2.1
Docklands, Victoria County
Product
Etihad Airways Baggage Policy
I didn't like
  • Delayed flights
  • Baggage management
  • Baggage managment
#1017173
I was travelling from SFO to Bangalore on 19th Feb '17.I had two check-in and one cabin baggage. Cabin baggage was weighing around 6kgs and dimensions were 55x38x28cm which is marginally higher as specified by Ethihad. In SFO it was allowed. Same bag I used generally...
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Anonymous
Anonymous

So you knew the bag was bigger than allowed, but try to sneak it on anyway. When you are caught, expect to pay the price that YOU AGREED TO when you bought the ticket. Besid...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, thank you for sharing your experience with us. Please kindly contact us via socialmedia@etihad.ae in order to lodge a formal complaint. *Zozo

Product
Etihad Airways Baggage Policy
#1010963