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Etihad Airlines ticket FOREIGN TRANSACTION FEE

Company information:

Etihad Airways

Etihad NYC Ticketing, Rockefeller Center,600 Fifth Avenue, 2

New York City, New York

United States

Phone: +1 212 554 1300

Etihad Ticket purchase cost 3% extra to US customer

Beware of the Etihad Airlines's worse ticketing and customer care

Etihad Airlines NYC ticketing worse customer care

Etihad NYC Ticketing, Rockefeller Center, 600 Fifth Avenue, 20th Floor

Etihad Airlines so called the winner of 2009 world's leading Airlines awardhas so poor process of selling ticket to US customer that charges the 3% FOREIGN TRANSACTION FEE on the credit card purchase with out informing it's customer. The 3% fee is huge amount when someone purchasing international ticket of worth $3000.00. The real issue is this is acknowledged as mistake form Etuihad customer care and NYC ticketing department and the fee is not refunded yet. Above mentioned employee and customer care in general has been complete ignorant to all request and follow up emails / phone calls.

I bought tickets from Etihad from JFK (NYC) to DEL (India) in October 2009, these tickets were purchased thru US travel agent address below

Venkat Rao

Aries Tours and Travels, Inc.

8828 Stemmons Frwy., Ste.#139,

Dallas, Tx 75247


The travel agent made the transaction in US using my credit card.

In my next credit card statement a FOREIGN TRANSACTION FEE of $88.20 shown in addition to the actual ticket price. I reported this to the travel agent and Etihad customer care. This was accepted by Etihad customer care as mistake the transaction issued from their Abu Dhabi office that caused the Foreign Transaction Fee and promised to be refunded back. I submitted the credit card statement and all information to Etihad NYC ticketing department.

Even after 3 months of wait, I have not received the FEE $88.20 returned back. I have been sending follow up emails and calling NYC ticketing finance department so far dozen+ times but no response.,,

Following two employees from (Etihad NYC Ticketing) Catty Beltran and Faheem Haque, who acknowledged the complaint and received all details on issue has been completely ignoring my emails and voice messages (12+ emails follow ups and many voice messages left on Mr Haque's phone.

None has returned the call and no action is taken to refund the transaction fee charges. The customer care department was useless they could not help of this issue and NYC ticketing and Finance department has not done anything.

I never had such a painful experience with any customer care and I will never ever travel Etihad.

Reservation reference *4VDPT9.

TKTS: 6077712103048/049/051

Product or Service Mentioned: Etihad Airways Customer Care.

Monetary Loss: $88.

Company wrote 0 private or public responses to the review from Jan 24, 2010.
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After 3-4 months of hard fought battle they sent me the check for bogus transaction fee charged to my account. Only advice I have is fight hard, let the world know..write every where and let these guys know you are not quitting. Second advise never get into business in future period.



:( Very poor customer service. Will never pick their phone if you need to contact them. Very poor service

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