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2.3

Travelled with an infant and toddler from DFW to Chennai using Etihad airways EY160 and EY 268.

Issue started when we were about to board the flight. They asked to weigh each of our carry on again when they had already done so twice before this point. We had got some bread and fruits after security check which we had kept in our luggage so it weighed a kg more than the limit. So they asked us to pay extra for the luggage. They created such a big issue over it and I literally had to spell out the rules to them before they would let me get on the flight. we had to deal with all this *** with a crying infant and a cranky toddler in our hands.

Then Inflight service was so *** I had an infant as lap child and toddler with child seat. Usually in Qatar and Emirates airways they give backpack with some activities for the kid to keep them occupied and a small toy for lap child. Here they did not even give a pencil and neither did they have even a blanket for my infant. And I never saw the nanny which they keep advertising about.

Food was ok. But they were really stingy with drinks. I mean throughout the flight they kept giving water in between food wherein the other airlines they give you juice. And once they were out of vegetarian food though I specifically ordered veg meals calling their customer support. So only I got my meal and my whole family had to make do with bun and butter.

Overall horrible airlines to travel on. This is the last time I will travel in Etihad.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Etihad Airways Pros: Airlines frequency.

Etihad Airways Cons: Customer service.

Location: Chennai, Tamil Nadu

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EtihadHelp

Dear Guest,

We are really sorry to hear about your frustration. In order to look into your issue, please provide us your feedback along with your booking reference on socialmedia@eithad.ae so we can assist you further.

Best Regards. *JS

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