Yesterday, I dropped my mother at the DFW Airport to take a flight on Etihad. From what I see, I find Etihad to be the most deceitful airline company ever. More details to follow.
My issue discussed here is limited to the carry-on bag (or the cabin baggage). Etihad specifies, on their website, that the the dimensions of carryon bag (total of L+B+H) should be 115 cm which is similar to most airlines, including American Airlines.
If you look at the pictures below, American Airlines does not have those bars that Etihad Airways has in their baggage dimension checker. As a result, the effective dimensions which should be 115cm is really not 115 cm. So if you prepare for 115cm and come into the airport to board Etihad, you are in for a surprise because the bag will not fit these dimensions and you threaten to charge $300 if carry the baggage in question. What I am saying is the carryon baggage dimensions are effectively not 115 cm. Therefore, why don't you simply say it is 110 cm instead of lie that we can bring a bag with 115 cm dimensions?
Please note that this happened not just to me but several others that were there yesterday and most were very disappointed and angry.
Product or Service Mentioned: Etihad Airways Baggage Policy.
Reason of review: Poor customer service.
Preferred solution: Full refund.