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They charged me $300 for my cabin luggage even though it was a Delsey branded cabin luggage. I didn’t argue with them because I was late at the counter. But it was even got worse when upon arrival I didn’t get my luggage for which I paid $300. Anyhow that was my first...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, if your hand carry exceeds the maximum allowed dimensions of 50cm x 40cm x 25cm, or the weight of 7 kilos, you'll have to check it in. To enable us to investigate wh...

1.2
#1365024
The flight gets delayed by 5 hrs, no one calls and you are in the airport 7.5 hrs before the flight *** and you get humuliated by the staff. FLIGHT DETAILS - EY 170 BOOKING REFERENCE # - AWBNFB GOLD MEMBERSHIP - 103287673215 This is a very loyal business class...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, Thank you for all the information. We will proceed with forwarding the details to our Guest Relations Team so they can create a case for you and investigate on what ...

1.0
I didn't like
  • Jennifer lax - should be fired
#936264
Etihad Airways - Worse experience ever
I had bought a round trip ticket for my mother from Iran to San fransico 3 months ago. Today she supposed to fly back to Iran with a 9.40 am flight EY182. After 2 and a half hours commuit we arrived there. We waited 40 min for our turn to checked in. The lady says...
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Gdo
Gdo

I think that the way Etihad customer service treat our complaints is even worst of the bad servce they provide during the flight.They just post some copy-and-pasted messages w...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, We regret to learn of your experience, and we would like to ask the relevant team to investigate the issues you encountered. Can you kindly send your feedback and ...

1.1
I didn't like
  • Changing my flight without notification
#930218
Our flight was scheduled from SFO to India on 28th June at 9.40 AM. After standing in check-in *** for 2.5 hours, we were told the flight that was supposed to come from Abu dhabi didn't took off and our flight is cancelled. Are you kidding me right now?? In this age of...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi, Etihad Airways flight EY183 from Abu Dhabi to San Francisco on Tuesday 28 June, 2016 diverted to Manchester, England, due to a medical emergency. Paramedics met the aircra...

Anonymous
Anonymous

Hi, Etihad Airways flight EY183 from Abu Dhabi to San Francisco on Tuesday 28 June, 2016 diverted to Manchester, England, due to a medical emergency. Paramedics met the aircra...

I have a booked ticket (YSMSVS) from SFO-AMD in August '15 to travel during Dec '15 to Feb '16, due to Medical reasons, I could not travel. I called the customer care for cancellation, and I was told it would be $450 each ticket (I booked 2), which was different that...
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imranbolton
imranbolton

Hi Rushere Did you have any luck with this i have had a big problem with etihad where they false advertised on there website that they have the best price for tickets howver t...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Rushere, we are sorry to here about the inconvenience caused to you.We would like to help and follow up on this for you. Did you receive any kind of reference number? An...

Etihad Airways - Flight Review from Mountain View, California
Etihad Airways - Flight Review from Mountain View, California
Good morning mam/sir, i go for vacation for only 15days. Then i have a problem last march 5, 2016 date of my departure in hamad int'l. Airport via etihad airways flight no. EY398 doha to abu dhabi, connecting flight no. EY424 abu dahabi to manila via etihad airways......
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We are really sorry for your frustration. Kindly provide us your booking reference, PIR and feedback on socialmedia@etihad.ae so we can look into this for you.Thank...

4.0
#815405
This is with reference to me and my family traveling from Ahmedabad to SFO on 25th Feb, Flight number was 0227, and booking code : STNTEF and JUTEDV. Names of Passengers : Tejas Manohar Gohel, Jalpa Tejas Gohel, Mihir Tejas Gohel. The flight was delayed from Ahmedabad...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, we apologise for the inconvenience. Please kindly forward your feedback to socialmedia@etihad.ae along with your full name in order for us to file a formal complai...

#808923
Recently my wife (a US Citizen) took a flight from LAX to India by Etihad Airlines. Ticket was issued by Etihad Air but with a code share with Jet Airways serving the Indian sector from Abu Dhabi. While Etihad Economy class service is below par, that's not the main...
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Anonymous
Madeleine

We have just had an issue with discrimination by Etihad when my partner who suffers with anxiety (a recognised disability) was denied check-in for our flight emigrating to Aus...

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest, Thanks for taking the time to contact us regard your wife's recent experience, we can have this further investigated for you and create a formal case. To do so, ki...

2.3
I liked
  • Customs in auh
I didn't like
  • Staff pretentious
  • Staff lying
  • Comfort of seats
#800065
Mostly I use american airline for travelling. But last time when I was planning to go to UAE, I preferred to in ittehad airways. And I am fully satisfied with their services. The, plan, the staff, the services all are highly appraisable. I don’t know why people busy in...
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Anonymous
Anonymous

I am sure he is one of your Employees

EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

We are glad to hear this John and will be looking forward to welcoming you on board again soon :) *AS

I liked
  • Excellent
#792480
ETIHAD airlines has the WORST customer service! Without my knowledge or permission, they changed my intinerary after I had already embarked on my journey and then used lies and misinformation to justify their actions. In the end, I had to buy a last-minute, one-way...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Dear Guest,We are really sorry to hear about this. Could you please provide us your booking reference and feedback on socialmedia@etihad.ae so we can look into this for you.Th...

1.9
#787126