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Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
Etihad Airways - Etihad's Rejection of Legitimate Claim for Clear Mishandling of my Luggage
I am totally disappointed of how Etihad Management's handled my complaint. The response below is totally insulting to say the least. I have never encountered a response with a sincere apology for the inconvenience I have experienced while travelling with Etihad Airways...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your disappointment and inconvenience. If you like your case reviewed again we suggest you write back to your Baggage Claims Officer and it w...

1.0
I didn't like
  • Mishandling of luggage
#1142339
Etihad Airways the worst experience ever, obnoxious attitude and behaviour!!
Etihad Airways the worst experience ever, obnoxious attitude and behaviour!!
I had booked my travel from Mumbai to London via Abu Dhabi via Etihad Airways and have had the most horrible and horrid experience I have had in my lifetime of travelling across the world on various airlines. NEVER will I ever travel on Etihad Airways; even if I was...
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Anonymous
Hamdi

I boarded Etihad to goto Abu Dhabi. I asked the Team Leader about whether or not I would need a visa to enter abu dhabi on my foreign passport. She said 'no'. So basically whe...

ZaheerMalim
ZaheerMalim

What a joke these guys at Etihad are... they have removed my post from their facebook page and disallowed my ability to write anything on their page. Great move to silence peo...

1.9
I didn't like
  • Rude customer services
  • Comfort of seats
  • Delayed conveyance of luggage
#994772
Hello there, I am about to share my first experience with Etihad Airways. From past three years, I was working with Infosys, India and then I decided to step out of my comfort zone and planned for higher education in the United States. Moving out of my country for the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Neha, we are sorry to hear about your experience. Please forward your text including your booking reference to SocialMedia@etihad.ae. Our Guest Relations Team will inves...

1.0
Al Ain, Abu Dhabi
I didn't like
  • Staffs
#1088250

Etihad Airways - Damaged Baggage

Etihad Airways
#1125337
4.4
Details
I,Raman/TM Mrs., travelled EY203/29Oct BOM/AUH onto EY103/30Oct AUH/JFK. My travel was comfortable throughout. After reaching home I noticed one wheel of one of my checked in baggage was missing. I attach photo's of the baggage showing missing wheel. Also copy of my boarding AUH/JFK. Please review and respond at the earliest. My email address is samram@optonline.net Regards/Raman
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Customer service
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Etihad Airways - Baggage Damaged -

Etihad Airways
#1126387
Review # 1125337 Have you received and reviewed # 1125337 ? Awaiting response Regards Raman
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Etihad Airways - They assitance wroke the passport page
1/1

Etihad Airways - They assitance wroke the passport page

Etihad Airways
#1040798
1.0
Details
When doing the check in,the assitance ***, mr Zai, wroke the page where appears the photograhp. Flight number EY 413
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Value for money

Etihad Airways - Contradiction as solution

Etihad Airways
#1044817
After facing the total disregard for passenger rights,complete lack of customer service as well as transparency regarding reimbursements from Etihad-alitalia, we see another absurdity ..millions paid to cricket players shirts having Etihad publicity but no supgport or money back to passengers who suffered damages from their professional incapacity..
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Ten days ago, I flew Etihad for the first time as the second leg of my journey from Michigan to Abu Dhabi and had the worst experience on any airplane and with any airline. For starters, on the actual flight, the service on the plane was sub par, to say the least. We...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send us your PIR file reference you received after you claimed your baggage missing and we will follow up for you. *Ela

1.8
Al Ain, Abu Dhabi
#1089950
I‘m really annoyed with how Etihad treats my complaint case! Reference number RQID: 580902 My flight, which was 7 hours delayed, is now over three months ago and besides the promises I haven’t received any compensation payment yet! I wrote several emails and called the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we have checked your case and saw the correspondence that you had with out officer. We have sent a reminder to your officer to get back to you again about your case ...

2.3
I liked
  • Airplane
I didn't like
  • Flight delay
  • Complaints handling
  • Etihad callcenter
#1137536
Please do your self a favor and steer away from ETIHAD. Flight 130 departing from dulles airport was scheduled to leave at 22:10. The Check-in counter started around 18:30. I had my boarding pass printed and ready to drop off my luggage. Then this weird third world...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send your details including booking reference to SocialMedia@etihad.ae. We will look into this for you. *Ela

Etihad Airways - Lost luggage. No response from baggage dept.
Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department. I have tried calling multiple baggage contacts in multiple destinations from this list:...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage. No claim has been made under your bag tag number EY639623.Please send us your booking details including your last desti...

2.3
I didn't like
  • Rude customer services
  • Customer service
  • Worst experience
#1099897
I have traveled around the world with several different airlines. I'm carrying my cabin bag for almost 13 years the same bag. Etihad is the only airlines they measure the size of carry on bag. they don't allow even 1/2" bigger bag. They waist too much time before you...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Thank you for letting us know about your experience. We understand you are unhappy with our cabin baggage policy, however we always suggest our guests to check our w...

1.0
I didn't like
  • Customer service
#1122985
When a passenger buys a ticket he is protected by some basic international rules.Those rules start with the respect of the passenger's rights and on the reliability of the customer service and off course on the absolute transparency of the transaction ,if any of these...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, We regret to hear that. Kindly feel free to share your experience with us at socialmedia@etihad.ae and we will look into it for you. *Yas

#1130714
I have spent an incredible large amount of time submitting proof of evidence and communicating with the baggage claim team. After 4 months of me emailing them and waiting for a reply, they finally responded and agreed to pay the reimbursement for a new baggage. I...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your case. We will contact our Baggage Claims Team and ask them to settle the claim and contact you. *Ela