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I was charged 75 USD to change my title from Mrs to Mr, due to an error on my part when booking via the Etihad website, however to change my flight dates I was only charged 60 USD, how come it is more expensive to change your title by dropping in this case an "s" than changing dates! The full name on my ticket remained exactly the same.

Also the other admin charges are usually 10 USD, again how come 75 USD for a title change!! This really is bad service and I am sorely disappointed in Etihad, especially after being a loyal customer for 10 years now.

Reason of review: Bad policy .

Monetary Loss: $75.

Preferred solution: Full refund.

I didn't like: Paying 75 usd to change my title.

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EtihadHelp
#1055009
Etihad Airways Verified Representative

Dear Guest,

We are really sorry for your frustration. Could you please provide us your feedback and booking reference on socialmedia@etihad.ae so we can look into this for you.

Thanks. *JS

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