filters
state:
Show
city:
Show
category:
Show
product:
Show
I had a flight route Cairo to Abudhabi. Came to airport after 3 hours travel from my town and after 1.30 minutes of airport security ***, I discovered my ticket changed to next flight which is after 14 hours !!!!!! I have to go back to my town now as your staff at...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Yasser. Thank you for sharing your experience with us. We can see your case officer sent you an offer and the latest emails are already assigned to him. He will get back to...

#1101878
Etihad Airways - Lost luggage. No response from baggage dept.
Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department. I have tried calling multiple baggage contacts in multiple destinations from this list:...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage. No claim has been made under your bag tag number EY639623.Please send us your booking details including your last desti...

2.3
I didn't like
  • Rude customer services
  • Worst experience
  • Customer service
#1099897
Respected Representative, I am writing to file a complaint that I did not get my luggage at LHE airport. I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 4 days, there is no trace. Customer service is...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage.Please send us your details via socialmedia@etihad.ae and we will check with our team. *Ela

Etihad Airways - Contradiction as solution

Etihad Airways
#1044817
After facing the total disregard for passenger rights,complete lack of customer service as well as transparency regarding reimbursements from Etihad-alitalia, we see another absurdity ..millions paid to cricket players shirts having Etihad publicity but no supgport or money back to passengers who suffered damages from their professional incapacity..
Comment
Show
Etihad Airways - They assitance wroke the passport page
1/1

Etihad Airways - They assitance wroke the passport page

Etihad Airways
#1040798
1.0
Details
When doing the check in,the assitance ***, mr Zai, wroke the page where appears the photograhp. Flight number EY 413
Comment
Show
Value for money

Etihad Airways Flight Review

Etihad Airways
#1035214
Had our connecting flight between Abu Dhabi and Düsseldorf cancelled but were not told about it until we went to check in for our flight. Now we have been put on a different flight, sitting away from my partner for a 7 hour journey. Nothing was done, not even an apology. Now we have to wait 7 hours in a small airport to get our last hour flight home. Shocking service!!
Comment
Show

Short Review on March 02, 2017

Etihad Airways
#1015742
1.0
Details
I have problem about you services food and broken bags
Comment
Show
Product or Service Quality
Please do your self a favor and steer away from ETIHAD. Flight 130 departing from dulles airport was scheduled to leave at 22:10. The Check-in counter started around 18:30. I had my boarding pass printed and ready to drop off my luggage. Then this weird third world...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send your details including booking reference to SocialMedia@etihad.ae. We will look into this for you. *Ela

Ten days ago, I flew Etihad for the first time as the second leg of my journey from Michigan to Abu Dhabi and had the worst experience on any airplane and with any airline. For starters, on the actual flight, the service on the plane was sub par, to say the least. We...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send us your PIR file reference you received after you claimed your baggage missing and we will follow up for you. *Ela

1.8
Al Ain, Abu Dhabi
#1089950
I was so disappointed with the with what had happened, first, I booked online and correctly put my name and my familys name, but during the final ticket it shows my surname was my middle name while my son and my husband was with their correct name (first name and...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, the name must be as per the passport. If you need assistance for a callback please forward your details to SocialMedia@etihad.ae and our team will check your booking. *...

#1088268
Hello there, I am about to share my first experience with Etihad Airways. From past three years, I was working with Infosys, India and then I decided to step out of my comfort zone and planned for higher education in the United States. Moving out of my country for the...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Neha, we are sorry to hear about your experience. Please forward your text including your booking reference to SocialMedia@etihad.ae. Our Guest Relations Team will inves...

1.0
Al Ain, Abu Dhabi
I didn't like
  • Staffs
#1088250
ETIHAD Airways gives the Travel industry an Appalling image & Incompetence whom implements Worst practice sourcing strategy bringing the Airline industry into Disrepute - THEY: Misrepresents staffing information; Misleads advice to clients; Ineffective in resolving...
Read more
1.0
#1087054
My baggage was delayed for 2nd days now. on 25th June 2017, I took a 0930am flight from Kuala Lumpur to Abu Dhabi with transit at Muscat. Arrived at Abu Dhabi on EY 383 flight at 1510pm on the same day. I Made a report at Baggage Services with reference number...
Read more
EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, we regret to hear that. If you still need a help kindly contact us at socialmedia@etihad.ae to look into this for you. *Yas

I didn't like
  • Baggage management
  • Lost luggage
#1079871
I travelled from Abu Dhabi to Chicago on 19th of May and I forgot my glasses in the plane. I realized that after getting off the plane. I checked with the Etihad agent and she told me to wait near lost and found section and I waited there for 2 hours. After couple of...
Read more
#1076918