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When a passenger buys a ticket he is protected by some basic international rules.Those rules start with the respect of the passenger's rights and on the reliability of the customer service and off course on the absolute transparency of the transaction ,if any of these...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there, We regret to hear that. Kindly feel free to share your experience with us at socialmedia@etihad.ae and we will look into it for you. *Yas

#1130714
I have traveled around the world with several different airlines. I'm carrying my cabin bag for almost 13 years the same bag. Etihad is the only airlines they measure the size of carry on bag. they don't allow even 1/2" bigger bag. They waist too much time before you...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi there. Thank you for letting us know about your experience. We understand you are unhappy with our cabin baggage policy, however we always suggest our guests to check our w...

1.0
I didn't like
  • Customer service
#1122985
I have spent an incredible large amount of time submitting proof of evidence and communicating with the baggage claim team. After 4 months of me emailing them and waiting for a reply, they finally responded and agreed to pay the reimbursement for a new baggage. I...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your case. We will contact our Baggage Claims Team and ask them to settle the claim and contact you. *Ela

Etihad Airways - Baggage Damaged -

Etihad Airways
#1126387
Review # 1125337 Have you received and reviewed # 1125337 ? Awaiting response Regards Raman
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Etihad Airways - Damaged Baggage

Etihad Airways
#1125337
4.4
Details
I,Raman/TM Mrs., travelled EY203/29Oct BOM/AUH onto EY103/30Oct AUH/JFK. My travel was comfortable throughout. After reaching home I noticed one wheel of one of my checked in baggage was missing. I attach photo's of the baggage showing missing wheel. Also copy of my boarding AUH/JFK. Please review and respond at the earliest. My email address is samram@optonline.net Regards/Raman
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Customer service
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Etihad Airways - Contradiction as solution

Etihad Airways
#1044817
After facing the total disregard for passenger rights,complete lack of customer service as well as transparency regarding reimbursements from Etihad-alitalia, we see another absurdity ..millions paid to cricket players shirts having Etihad publicity but no supgport or money back to passengers who suffered damages from their professional incapacity..
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Etihad Airways - They assitance wroke the passport page
1/1

Etihad Airways - They assitance wroke the passport page

Etihad Airways
#1040798
1.0
Details
When doing the check in,the assitance ***, mr Zai, wroke the page where appears the photograhp. Flight number EY 413
Comment
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Value for money
I had a flight route Cairo to Abudhabi. Came to airport after 3 hours travel from my town and after 1.30 minutes of airport security ***, I discovered my ticket changed to next flight which is after 14 hours !!!!!! I have to go back to my town now as your staff at...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hi Yasser. Thank you for sharing your experience with us. We can see your case officer sent you an offer and the latest emails are already assigned to him. He will get back to...

#1101878
Etihad Airways - Lost luggage. No response from baggage dept.
Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department. I have tried calling multiple baggage contacts in multiple destinations from this list:...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage. No claim has been made under your bag tag number EY639623.Please send us your booking details including your last desti...

2.3
I didn't like
  • Customer service
  • Rude customer services
  • Worst experience
#1099897
Respected Representative, I am writing to file a complaint that I did not get my luggage at LHE airport. I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 4 days, there is no trace. Customer service is...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, we are sorry to hear about your delayed baggage.Please send us your details via socialmedia@etihad.ae and we will check with our team. *Ela

Please do your self a favor and steer away from ETIHAD. Flight 130 departing from dulles airport was scheduled to leave at 22:10. The Check-in counter started around 18:30. I had my boarding pass printed and ready to drop off my luggage. Then this weird third world...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send your details including booking reference to SocialMedia@etihad.ae. We will look into this for you. *Ela

Ten days ago, I flew Etihad for the first time as the second leg of my journey from Michigan to Abu Dhabi and had the worst experience on any airplane and with any airline. For starters, on the actual flight, the service on the plane was sub par, to say the least. We...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, please send us your PIR file reference you received after you claimed your baggage missing and we will follow up for you. *Ela

1.8
Al Ain, Abu Dhabi
#1089950
I was so disappointed with the with what had happened, first, I booked online and correctly put my name and my familys name, but during the final ticket it shows my surname was my middle name while my son and my husband was with their correct name (first name and...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello, the name must be as per the passport. If you need assistance for a callback please forward your details to SocialMedia@etihad.ae and our team will check your booking. *...

#1088268
Hello there, I am about to share my first experience with Etihad Airways. From past three years, I was working with Infosys, India and then I decided to step out of my comfort zone and planned for higher education in the United States. Moving out of my country for the...
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EtihadHelp
EtihadHelp
Etihad Airways Verified Representative

Hello Neha, we are sorry to hear about your experience. Please forward your text including your booking reference to SocialMedia@etihad.ae. Our Guest Relations Team will inves...

1.0
Al Ain, Abu Dhabi
I didn't like
  • Staffs
#1088250