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1.7 Based on 127 reviews
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  • Customers like
    • In flight experience 7
    • Inflight experience 5
    • Nothing to like about the experience with etihad airways 3
  • Customers don't like
    • Customer service 16
    • Airline service 15
    • Customer service unaware of rules 12

This is what i send to their corps and got an answer we will look into it. I guess they are still looking into it from last year. Feedback: Greeting, this is with regret I have to inform you all that my family (45 members total as I am the head of the family) will never fly with Etihad airlines in future. I bought a ticket on Aug 25, 2012 to visit an ailing uncle (like my father as he raised us) in India and was supposed to leave on the 3th of... Read more

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I have travelled in Etihad airlines on September 17th 2016. my booking reference was OMOUKU. My immigration was cleared in Mumbai airport and as per the instructions of Etihad staff I rushed to the gate no 65, but I was not allowed and the flight left to Abu Dhabi leaving me and other five passengers at Mumbai airport. Later I came to know that the flight is overbooked and deliberately they left us. I was rebooked for the 9.35 pm departure... Read more

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We were returning to Doha after celebrating our marriage in the Seychelles and politely requested any seats nearer to the front of the plane if not an upgrade (if available). We were very disappointed to find that not only were we seated in the very back of the plane but on opposite sides! Understandably many customers would have checked in beforehand online but I find it hard to believe being first in line 3 hours advance of the flight that... Read more

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I have travelled in Etihad airlines on September 17th 2016. my booking reference was OMOUKU. My immigration was cleared in Mumbai airport and as per the instructions of Etihad staff I rushed to the gate no 65, but I was not allowed and the flight left to Abudhabi leaving me and other five passengers at Mumbai airport. Later I came to know that the flight is overbooked and deliberately they left us. I was rebooked for the 9.35 pm departure flight... Read more

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They broke my child new stroller and refuse my claim bad airway and bad experience

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Hi Etihad I am an Etihad Silver Member and I had a travel from Shamshabad Hyd to Dallas DFW , I called up the customer care to check about the baggage allowance for a Silver member , the Representative (Akash) , verified and confirmed that I am allowed a 2+1 ( 1 extra checkin baggage of 23kgs . After confirming with him multiple times i carried an additional bag of 23kg . I was at the airport for 3 hrs with my wife and the representatives here... Read more

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My review is extremely negative. "Cabin Crew" is horribly bad!!! None of them never smiles and when she talk she don't even look at me!! Last one to bring the food to, my husband first and me the last but we are sitting in one alice. They did not bring hot towel at the end to me but they give all!!! They never ever come when I call!! never!! I tried more than 6 times!! Never1!!! men staff touched me twice with is misbehave as I am MUSLIM!! Once... Read more

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We are completely shocked we never expect such poor treatment from such 5 star Airline company .we have been here in UAE since 1998 and we travel regularly but this is the first and The worst experience we went through. At the time we arrived AUH airport we were waiting there in the luggage hall for more than 50 Mins and guess what !! They simply said your luggage not on board,We'll inform you once we receive .I know it might happened but the... Read more

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Extra student baggage allowance" PNR: RLGPDZ As per my conversation with Mr Tushar Chawla (Goibibo representative) on 30th August, I was assured of extra baggage allowance on student Visa, after he confirmed that with Etihad airlines (Ms Rashmi). Later, I called up Etihad on the same day to confirm the same and I was again assured that I'm allowed to carry extra baggage on student Visa. 2-3 days later, Etihad denied me of any extra baggage... Read more

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I recently booked two tickets from Australia to the UK using Etihad's online booking system. The cost of the tickets was then held as a payment pending on my back account. A couple of days later the individual cost of the tickets was taken from my account, but the payment pending remained and is still there three days later. They are essentially holding $3200 of my money in limbo causing me issues with the bank. Their complaints procedure is a... Read more

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