Etihad Airways - Etihad Airlines Delayed and damaged luggage - no comp and worse customer care
While traveling from New Delhi to JFK New York, the flight got cancelled from Delhi to Abhi Dhabi, the experience with Etihad ground staff was miserable, I had infant they were arranging people's flight thru countries w/o asking their VISA situation, I was set for flight for NYC thru Paris where I would require the transit VISA and that I didn't have. The staff head was so unprofessional rather than understanding the situation he was just trying to push on the flight and get rid off, he didn't believe on my explanation why I could not travel, after waiting for 2+ hours I was set to the Abu Dhabi flight in last minute and my luggage was untagged and lost. Some how they found the luggage because I have my personal address there the Airline shipped the luggage 4 days later broken and damaged. I called Airlines and bring honest I said nothing is lost but bag and stuff inside was broken damaged. The customer care from India somewhere said this is very usual, there was not even any empathy or compensation. I had such a worse experience. There is already an issue I am fighting with Etihad's NYC ticketing for their mistake for additional fee cost to me 3% on the purchase of ticket as foreign charges. Stay away from Etihad
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- 5 out of 5
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