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1.7 Based on 117 reviews
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  • Customers like
    • In flight experience 7
    • Inflight experience 5
    • Nothing to like about the experience with etihad airways 3
  • Customers don't like
    • Customer service 16
    • Airline service 14
    • Customer service unaware of rules 12

I BOOKED THE RETURN TICKET FROM ABU DHABI TO KOZHIKODE FROM ABU DHABI FLIGHT OPERATED BY ETHIHAD THERE WAS NO PROBLEM, BUT FROM KOZHIKODE I TRIED TO CHECK INN VIA WEB THERE WAS SOME ERROR AND WHICH SEAT I RESERVED WAS NOT ABLE TO GIVEN BY JET AIR WAYS AND SEATING ARRANGEMENT WAS VERY BAD BECAUSE IT WAS IN FRONT OF EXIT (IT WAS NOT MENTION THAT THAT PARTICULAR SEAT CAN'T MOVE. MY QUESTION IS THAT IF JET AIR WAYS IS YOUR PARTNER WHY WEB CHECK INN... Read more

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Lost baggage for more than a week so far no trace on what was happened. it is utterly poor service and management on baggage policy. When I called baggage contact it goes to voice mail there is no to answer the phone call, file a complained no status updates.. seriously how a baggage can be mishandled without purposely want to *** the bags. very poor service and stay away from this risk and be safe to choose a reliable and good service. I just... Read more

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Dear Etihad Team, This is in connection to your staff Mr Mohammad Sadik, who has behaved extremely rude with the guest and threatened them to not allow the boarding of the flight no EY 205, dated 20 August 2016. His behavior is extremely detrimental to your goodwill and business. Will suggest you to investigate the same vid CCTV cameras and ask the other ground staff Mushtak Sayed. Request you to initiate disciplinary action against him so that... Read more

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VERY VERY BAD EXPERIENCE, GOD SAVE US FROM TRAVELLING WITH ETIHAD. THIS PROBLEM ALWAYS WITH ETIHAD. I TRAVELLED FROM HYD-AUH-DOHA, AND BAGGAGE NOT CAME WITH ME, I LOST MY ONE DAY SALARY AND THE ITEMS WHICH I BROUGHT WITH ME GOT SPOILED MAY BE. THERE IS NO DIFFERENCE FOR AIRLINES THEY GOT THERE TICKET MONEY THATS IT. THEY HAVE TO IMPROVE THERE BAGGAGE SERVICES THEN ONLY THEY CAN SURVIVE. I DONT KNOW WHETHER TODAY I WILL GET MY ALL 3 BAGGAGES OR... Read more

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Web check inn was not available and seat I booked and given is not maching

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I am having the same experience as Nadeem. Etihad did not deliver one of the baggages and now no one is answer neither Menziaviation (Etihad partner for baggage service in Australia), Etihad office phone number, or the feedbadk option in the website. What is worse is, I manage to get the email of Etihad Vice President of Guest Experience (Calum Laming) and wrote to him with no response! That give you a hint how things being handled inside... Read more

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My mother was traveling from Chicago to Hyderabad through Abu Dhabi. Our friends warned us about the Etihad Airlines scam that is happening at the airport and that Etihad Airlines was imposing severe restrictions on the carryon just to extract the $300 additional fees to force passengers into checking in the carry on as 3rd check-in. So we checked to make sure the carry on did not have any extra weight and was within the size limits. But they... Read more

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I arrived at 05h10pm local time to board my flight which was scheduled to leave JNB, ORT at 07h25pm local time this evening. I was assisted by an ACSA Check – In Agent a lady whose name I didn’t get upon entering the line. The check in agent at the desk told me that I would require a Seaman’s Book as I am crew traveling to join my vessel in Croatia, which was my final destination via Abu Dhabi. I showed her all the documentation that my company... Read more

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This was the first time I was flying Etihad and I don't think I will ever fly them again. I have travelled on numerous airlines and have never had such arrogant and mindless staff. I had 1 checked in bag and had a carry on bag and a laptop bag. My carry on bag weighed about 9 kgs and my laptop bag about 6 kgs. So basically Etihad had their staff weigh every single passenger who was boarding and making them check in bags that were over the... Read more

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My parents are travelling to Ireland on a visit visa. My younger brother stays there on a full time work permit visa(working for Ericsson). They got 3 month visit visa, from there they are travelling to USA to visit us. Trouble started when my parents my parents reached HYD, India airport and try to check-in Etihad airlines people said they should have a return ticket from Ireland. If they should have a return ticket is that Irish rule or... Read more

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